My wife and I work hard ,but travel well whenever we can, and as a business owner I try to make a priority of getting repeat business, which means satisfying the customer, and sometimes bending the rules, if necessary. I prefer to have a customer who continues to use my services/facilities, rather than a one time guest. Makes sense, right? When my wife's mother suddenly became ill and was hospitalized back home, requiring us to leave Chetola immediately at 4p.m. for the next flight home from the Charlotte airport, and despite the fact that our room was already serviced by housekeeping and we had touched nothing in the room since we had been out all day, we were still charged for the night. If I wanted repeat business, I would make every effort to be as understanding as possible for guest emergencies, as they do arise, and the way in which a facility treats its guests in those circumstances speaks volumes. The treatment at the front desk was cold and unfriendly, and we were made to feel as though we were interrupting the personal conversations of the staff, even though we told them why we had to leave so abruptly.

Chetola was a breath of fresh air! Just beautiful and the restaurant was fabulous. Im a fishermen so the theme was spot on! Great experience and very family oriented. We all had a blast! I went fishing, my wife enjoyed the pool and spa and the kids loved everything!

We attended a meeting at Chetola and loved the facility, but the food was not very good. Fitness center better than most; beautiful lake for fishing (did not fish); walking trails; near downtown shopping and adjacent to a Tanger Outlet Shopping Center. Fall foliage was spectacular.

So much to do, so much to see, so much to enjoy. We drove into Chetola the second week in October amid a profusion of fall color. The property is extensive and exceptionally well-maintained. The staff are friendly and helpful with recommendations for fun and food. We had a small problem with the bathtub drain and it was addressed immediately with no disruption. The food at Timberlake's is great and the waitstaff fun and competent. A stroll around the lake or on one of the many trails is a beautiful autumn experience. Congratulations to management. A real gem.