My wife and I work hard ,but travel well whenever we can, and as a business owner I try to make a priority of getting repeat business, which means satisfying the customer, and sometimes bending the rules, if necessary. I prefer to have a customer who continues to use my services/facilities, rather than a one time guest. Makes sense, right? When my wife's mother suddenly became ill and was hospitalized back home, requiring us to leave Chetola immediately at 4p.m. for the next flight home from the Charlotte airport, and despite the fact that our room was already serviced by housekeeping and we had touched nothing in the room since we had been out all day, we were still charged for the night. If I wanted repeat business, I would make every effort to be as understanding as possible for guest emergencies, as they do arise, and the way in which a facility treats its guests in those circumstances speaks volumes. The treatment at the front desk was cold and unfriendly, and we were made to feel as though we were interrupting the personal conversations of the staff, even though we told them why we had to leave so abruptly.
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- Also Known As:
- Chetola Mountain Hotel Blowing Rock
- Chetola Resort
- Chetola Mountain Blowing Rock
- Blowing Chetola Nc Resort Rock