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“Out dated and unsanitary spa” 1 of 5 stars
Review of Westglow Resort & Spa

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Westglow Resort & Spa
4.0 of 5 Hotel   |   224 Westglow Circle, Blowing Rock, NC 28605   |  
Hotel amenities
Ranked #3 of 16 Hotels in Blowing Rock
Atlanta, Georgia
1 review
11 helpful votes 11 helpful votes
“Out dated and unsanitary spa”
1 of 5 stars Reviewed March 5, 2013

This place is sooo not worth the cost and time. The staff was friendly but the spa is so out dated. When you enter the spa, you are greeted by a dirty bath room rug and in the center of the spa there are weight machines sitting on top of teal carpet??? Carpet really!! Once in the ladies room there is more of the teal carpet that is stained, I guess they aren't familar with the word sanitary. There were mixed match of personal items offered such as cans of Suave deodorant on the styling stations. As you walk out to the pool area there are dingy white plastic floor covers to assist one to not slip and fall. look. I am thinking installation of a pebble tile that would help reducing slip/falls.

The relaxation room was nice, outside of the dark green and white marble hearth around the fireplace. I also noticed some ladies sitting on the white blankets provided by the spa but once the ladies left the staff re-folded the blankets and left them out, instead of picking them up to be laundered.

The massage was less than average, I was in a room that was not darken due to the light coming from the window above.

The food was horrible. My first course was black bean soup, it was served in a bowl but there was not even enough to cover the spoon, the consistency was that of re-fried beans and was absolutely tasteless. Next was the fruit salad, served on a saucer, mixed greens, one strawberry, four apricots, a four almonds, a teaspoon of goat cheese and barely a drizzle of balsamic vinaigrette. Next the grill chicken was bland, no seasoning but it was moist and finally the brown betty brownie with strawberry sauce. The brownie had the consistence of a dense bread with a very abrupt taste.

The spa’s décor had a 1980’s look and for the cost they owe their customers a more modern look and better offerings.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westglow224, General Manager at Westglow Resort & Spa, responded to this review, August 5, 2013
We clearly did not meet your expectations for what a spa experience should be. For that we are sorry. Our accolades among readers of top spa magazines such as Spa Finder and Travel and Leisure consistently rank us among the top five spas in the world. We have found our guests prefer a more comfortable, relaxed environment, hence the installation of Stark carpet throughout our exercise area. We strive to maintain the highest level of cleanliness possible and consistently are complimented accordingly. Our spa was completely redone in 2007 and is updated on an annual basis. The decor of our spa is consistent with the theme of our historic manor house and infuses traditional spa colors of teals and blues.

We wish you the very best in future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
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    10
    4
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10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Greensboro, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2013

I can not say enough about how wonderful our stay was this weekend. The setting, the service, the food, and the SPA ...all top shelf. We took spin classes each morning after a delicious and healthy breakfast. The staff ranks three per guest and you feel it in every way. We ventured into Blowing Rock for dinners each night which added to the trip, but other guests raved about the dinners at Rowlands. It snowed every day which we added to the romantic atmosphere. We stayed in the private house on the property(Cedar Lodge 1) which we will absolutely do again. We are thinking about returning in May !!

Room Tip: We loved the Cedar Lodge, and its is just across the street from the main house. Very private .
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
69 reviews 69 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed February 17, 2013

Based on the reviews was very excited to visit the property for a day spa package only ( no overnight accommodations at the resort). The staff was friendly and courteous. Once entered the treatment room, was given an introduction to the products that would be used (which was fine) until was given a booklet, containing all products from the line to review prior to begining spa treatment. This was awkward & felt more like a marketing promo/demo. The service itself was just okay .....but have had better massages. The therapist seemed a bit nervous/uneasy and fumbled over the chair/heating pad. The spa facilites were clean and offered several amenities.
The lunch was tasty, but my entree was barely lukewarm. The relaxation room is luxurious and the views of the mountains were stunning! There were other non spa guest having lunch in the spa area so felt uncomfortable being in robe while sitting next to guest fully clothed in boots & jackets.

My additional ratings below are for the Enrichment center only as was not overnight guest at the resort.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
88 reviews 88 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 15, 2013 via mobile

A great first stay here. It was our first time to visit the area but not the last time. The accominaditions were excellent. Clean comfortable and the service is the best. And the resturant in the Mansion, Rowlands is second to none.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halton Hills, Canada
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 24, 2013

I love escapes, spas, the outdoors, fresh air and great food. I have had the pleasure of experiencing spa escapes in several countries. I did my homework before going to Westglow and they had what I was looking for plus more. What I expected and experienced were in sync for this 5 day get away. I understood that the accommodations were more reflective of a character home than a "modern facility" and that is what I wanted. On the other hand, the spa and services were definitely modern and above par; again what I was looking for. I flew into Charlotte and enjoyed the drive; especially as I started approaching Blowing Rock and was able to enjoy the beautiful views that come with a higher altitude. When I have the opportunity, I would definitely return for another visit. The one thing I would prefer is that the services, including the restaurant was all inclusive and that you do not have to deal with managing the gratuities as an additional fee checking out; especially when you are staying for more than a day. Other high rated destination spas incorporate the rates as all inclusive and I do prefer it.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 6, 2013

There are not enough good things to say about the Westglow. The spa is without peer. Rowland's restaurant is excellent with impeccable service. The remainder of the staff is very friendly and genuinely care about your experience. It's not cheap, but it's rather reasonably priced for what you get.

Room Tip: Cedar Lodge 1 is the absolute best.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 22, 2012

From the moment I arrived at Westglow, the service was great. Everyone was very friendly and made me feel comfortable. The staff was attentive and even organized a specialized hike for me one morning. The rooms were cozy, clean and of good quality. The food in the restaurant was also great! I definitely would go back!

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westglow Resort & Spa

Address: 224 Westglow Circle, Blowing Rock, NC 28605
Location: United States > North Carolina > North Carolina Smoky Mountains > Blowing Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 16 Hotels in Blowing Rock
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Westglow Resort & Spa 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Westglow Resort And Spa
Westglow Hotel Blowing Rock
Westglow Spa Blowing Rock

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