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“Rude innkeeper” 2 of 5 stars
Review of Azalea Inn Bed and Breakfast

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Azalea Inn Bed and Breakfast
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3.0 of 5 Bed and Breakfast   |   149 Azalea Circle, P.O. Box 1538, Banner Elk, NC 28604   |  
Hotel amenities
Ranked #5 of 9 Banner Elk B&B and Inns
A TripAdvisor Member
“Rude innkeeper”
2 of 5 stars Reviewed July 5, 2005

The inn was nice...our room was new.....The Elk Room.......the food was good.....

However, we reserved 5 rooms, more than a third of the inn......they knew we were a family group at booking........no children......just adults.....The Elk Room was the largest area to gather.....no rules written or implied that we could not visit in each others rooms.......Frank, the innkeeper, rudely told us it was a B&B...to be considerate of the other guests.......we were the "other guests".....Frank apologized the next morning for what he had said....saying "he understood the need for family time".......his wife was barely civil at breakfast as she served us.....then, she came to our room the next night with the same jargon......both times, it was before 9PM! There was no other place to gather for 7-10 people adequately.......we have visited B&Bs all over the country.....NEVER have we been so rudely treated........be prepared!!! We are still shocked!!!

One needs to set rules as an innkeeper.....upfront!!!!! Not, after people travel from different states to have a "family mini-reunion".......an innkeeper needs to have the personality to "meet & greet guest"........part of the experience......one needs to be consistent with each guest, treating them equally! Karen needs to learn to smile!

THe reason for my review......we were not drinking....we are all CHRIStians.....we were not rowdy......there was cursing at 1:30 am, sounded like they were standing in our room.....???? another guest or from an eatery across the street???? One has to keep the window open in these rooms, as they are hot otherwise......

If you go.....don't take a group......be prepared to whisper.......don't talk loudly........be prepared to "walk on eggshells.....heaven forbid, you visit each others rooms.......otherwise.......a beautiful B&B.....a little "pricey", but pretty.......

A disappointment for oru whole group of 10!!!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner/Innkeeper at Azalea Inn Bed and Breakfast, responded to this review, July 18, 2005
Since there are 2 sides to every story, I feel it's important to respond to the review written by the unhappy guest, at the Azalea Inn. This group sat in our gazebo all afternoon and were so loud, one guest called and said he was trying to read a book and had to leave for the premises. Another guest wanted to take a nap and called wondering why these 10 people had to be so loud at the family reunion.
We have been here for over 8 years and more than 50% of our business is repeat. Just the week after this guest left, we hosted another reunion and had a great time with the folks.
Yes, it is true that we asked twice that 8-10 people not crowd into a single bedroom set up for 2. Considerate travelers understand this at B&B's and in the whole time we have hosted guests (well over 6,000 at this point in time), we have never had to request a group not crowd into 1 bedroom.
We have 2 sun porches plus a living/dining room which have hosted groups far larger than 10 comfortably.
As we traditionally do, we accomodated this group's special request to be served breakfast 1 hour earlier.
We do no apologize for our actions and again, it is common practice to limit occupancy of a B&B bedroom to 2 individuals. If having to be told twice upset this guest, so be it.
We stand on our reputation of running the best B&B in the area and leave it at that.
Frank Wimbush
Karen Wimbush
Owners/Innkeepers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed March 15, 2004

I stayed in this bed and breakfast last November and LOVED IT. The breakfasts were spectacular. It was very hearty and all home made. The hosts were especially friendly and helpful. The Inn is gorgeous. The rooms are each decorated with care and have a homey feel. The bed I had was very new and very comfortable. I could tell these inn keepers cared a lot about their property and kept thing immaculate.

My husband I will definitely return to this romantic setting. I'm sure the summers are great because they have gorgeous grounds with a greenhouse and large flower garden.

Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Azalea Inn Bed and Breakfast

Address: 149 Azalea Circle, P.O. Box 1538, Banner Elk, NC 28604
Location: United States > North Carolina > North Carolina Smoky Mountains > Banner Elk
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #5 of 9 B&Bs / Inns in Banner Elk
Price Range (Based on Average Rates): $
Hotel Class:3 star — Azalea Inn Bed and Breakfast 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Azalea Inn is one of the best known B&Bs in the Highcountry and has more rooms than any other. With a history that dates back to the 60's and a main house build in 1937. The property has a great history. The innkeepers, Frank and Karen purchased the property in January 1998; and after living in Tanzania, East Africa, as missionaries during 2012 and 2013 are happy to be back at Azalea Inn B&B. We look forward to welcoming you to our special B&B. Life is Good. ... more   less 

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