This was by far the worse hotel I have ever stayed in. Although they boast a home away from home atmosphere with quality service and hospitality - they certainly don't meet those expectations.
I was travelling with two people with disabilities and they put us in a basement level - in case of an emergency and non-use of the antiquated elevator these people would have been trapped due to their inability to walk up the stairs. The front desk personnell couldn't care less - and certainly weren't attuned to providing satisfactation to the guests. Our reservations were booked 4 months in advance of our anticipated travel to Yonkers.
Our non-smoking rooms reeked of smoke and their response was - "We tell people not to smoke but they don't listen." and handed a spray can to use - which doesn't do a thing for a smoke infested room.
Our issue with inaccessablity for people with mobility issues and the fact our non-smoking rooms reeked of smoke met with no satisifatory results - were just told that there were no other rooms available - the hotel was booked. No resolution, no customer service.
We were also placed near a room being renovated and had to endure banging, as well as visiting mice.
There was so much more that happened during our stay that there isn't enough room to explain. But if you are even thinking of staying at this hotel - my recommendation is to find other accommadations and run as far away from this hotel as possible!
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- Also Known As:
- Ramada Inn Yonkers Hotel Yonkers
- Yonkers Ramada Inn