At first, this hotel seemed like a good one. It's in a convenient location, breakfast was okay, and the room was pretty clean and spacious. However, the one thing that this place lacks is Customer Service. The area where the hotel is located is a "high drug area" according to police. Now how would I know this? Well, I had the unfortunate experience of being raided by the police at 6:00am (while still in bed) in connection with a drug-selling ring being run out of the hotel. It turns out that the person they were looking for was staying in our room previously and had switched rooms the morning before we checked in. Now, the front desk claims they told the police that the man switched rooms but this is highly unlikely, considering the force and assuredness with which the police entered our room. This is also quite suspicious considering that the hotel apparently knew this guy was selling drugs out of the hotel for months (according to police). My boyfriend and I were put in handcuffs, suffered injuries and property damage from this incident and we expected, at the very least, a sympathetic ear from the people working at the hotel. But this is not what we received at all. We kept hearing "this wasn't our fault; take it up with the police," which is NOT customer service. At any rate, we no longer felt safe at the hotel and so we checked out. We are currently talking with Choice Hotels Customer Relations to file a formal complaint and get some sort of compensation for all we've been through.
So I suggest avoiding this hotel, unless you enjoy being in a "high drug/crime" area where it is obviously unsafe and where the staff obviously doesn't care about the customers.
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- Also Known As:
- Quality Inn Woodside Hotel Woodside