I’m going to get straight to the point. Below are the Pros and Cons associated with the Catskill Maison. In addition, I’ve included a Things to do and Warning section in fairness to point out some of the cons within the area as the B&B has no control over these issues.
Free Long Distance (downstairs phone)
Great Muffins (great baking skills in general)
Good Peach Bisque
Spider Webs/Spiders in room
Extremely dim sign at night
TV size way too small (about 12”)
Alarm Clock in room doesn’t work (yes I tested multiple times)
Amenities were lacking in quality (Soap was half the size of normal hotel soap, Mouthwash outright disgusting)
Breakfast serving European in size (1 piece of bacon, cut into 3 pieces) and overall subpar
Overall B&B overpriced
Security is a joke (keycode on front active, yet window left of door OPEN!)
---Things to do---
Zipline Tours were very good (very nice staff)
Kayaking in Downtown Catskills was nice
Pizza Shop on Main St., Downtown Catskills great
Very bad cell phone coverage (entire area of Windam)
Everything closes very early (like 5pm)
Very limited variety of food (stay away from Chalet Fondue)
Very limited activities (Stay away from Rip Van Winkle ATV)
Most activities require a decent amount of driving to access (20min +) and they are far apart from one another
In conclusion, our overall stay at the Catskill Maison was UNDERwhelming. The breakfast portion of the B&B was the most disappointing experience of all. In addition, the breakfast is held for only 1hr in the morning. The InnKeeper/Cook/Housekeeper/(well you get the point) was friendly, but overall the service did not make up for the shortcomings of this B&B.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are sorry that a guest had a less than memorable time at our Bed and Breakfast and in Windham in general. We take security very seriously, though we do have open windows (for ventilation) we have a full alarm system throughout the house which we turn on every night to ensure our guests safety. The alarm clock issue has been rectified. We use environmentally conscious amenities and all are organic, so the mouthwash might not taste like some of the store brand mouthwashes with artificial additives. If a guest wants an extra soap or any other toiletry we are more than happy to accommodate. Also, if a guest requests an extra serving of bacon it's never a problem to make some more. Having breakfast for an hour is necessary at our B&B. We need to have the ability to clean rooms and prepare the Bed and Breakfast for the rest of the day. Any guest is welcomed to linger in the dining area after their breakfast is served. Windham is a country town in the mountains, stores close at 6pm, though restaurants and convenience stores stay open later. Though Windham Mountain is only a mile away, some activities are 15-20 min away. Deer do occasionally make their way on the property, though we try our best to limit insects (as this guest mentioned our Bed and Breakfast is very clean) again we are in the country so every now and then they make an appearance too. Windham and the surrounding area has some great restaurants, we specifically recommend some of the best on our reservation confirmation letter and encourage our guests to take our recommendations and make a reservation at the places we suggest, regretfully this guest chose a restaurant that did not meet his/her standards. Cell service can be spotty in the mountains, and everyone has well water and though we have a filtration system, not every establishment (restaurant etc..) has one. Again, we are saddened that this guest did not have a good experience as we want all of our guests to have a great stay with us and in Windham in general.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.