For a hotel that is constantly booked, you'd think they made enough money to update the hotel and amenities. The room was old and outdated, the furniture looked like it belonged in a nursing home. My sheets were dusty and had strands of someone else's hair on them and when I pulled them back, there was some tiny bug on them (I thought it was a bed bug, I captured it in a plastic baggy and presented it to the front desk manager.) Speaking of insects, there was a spider on my ceiling! I was far too uncomfortable to sleep so I decided to take a shower. The bathroom was clean, but again, very outdated! And the wall-switch (to turn on the light) was crooked and dangling off exposing the hole behind it.
PS: there is no elevator! So me and my 60lb bag and to walk upstairs to locate our room. I wasn't made aware of this until I'd walked the length of the hotel (from the back entrance near my room to the front desk where, after I asked the front desk person, was informed "no elevator but its only 12 steps to the second floor.")
The next morning, I told the manager of my experience (and gave him the bed bug?) He was very kind and apologized and told me they do not have bed bugs, but he would make sure the room was thoroughly checked and sprayed for insects. He discounted my room, but I will not be back! The Clarion chain desperately needs to update this hotel! In every area from the bumpy, pot-hole filled parking lot to the outdated furniture.
PROS: nice staff, decent price, okay location.
CONS: old and outdated, dirty, dusty, bugs, outdated furniture, no elevator, hair on my sheets, holes in the walls...
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- Also Known As:
- Clarion Buffalo Airport
- Clarion Hotel Williamsville
- Clarion Williamsville
- Williamsville Clarion