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“Very bad customer service” 3 of 5 stars
Review of Clarion Hotel Buffalo Airport

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Clarion Hotel Buffalo Airport
2.5 of 5 Motel   |   6700 Transit Road, Williamsville, NY 14221   |  
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Ranked #6 of 11 Hotels in Williamsville
Medina, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very bad customer service”
3 of 5 stars Reviewed December 2, 2012

Hotel was average... what we expected for the price. The staff needs training in customer service. The girl at the desk when we arrived was at first very rude, she couldn't find our reservation, and made us feel like we were an inconvenience. She did warm up after a few minutes. When we went to get the shuttle at 4 am, the man at the desk was horrible. He hurried us as fast as he could, and spoke so quickly that we had to ask him to repeat himself, he replied:" Am I speaking Chinese?" What a moron.Who says that to a customer? We will never go back there again, although we will use Parksleepfly.com again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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217 reviews from our community

Traveler rating
    33
    70
    62
    24
    28
See reviews for
74
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Canada, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 30, 2012

We booked the clarion for a park nfly out of buffalo the price was right the check in was easy. The room was sufficient for what it was needed for the bed was comfy . Will definately book here again. The pool area was a lil bit of a down grade the hoty tub didnt have and jet power but again ur not here to hot tub

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 29, 2012

We needed to leave our car for 3 weeks and this hotel was able to accommodate that at a great price of $89.99 for one night. The hotel was clean and the staff was very nice. They even gave you two types of pillows to see which was most comfy. There was a slight smoky smell in the hallway but not enough to put us off - we are non-smokers. The bar/restaurant was closed but no big deal. Lots of shopping in the area. All in all, good value for what we got.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Sauvetat-du-Dropt, France
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 14, 2012

I needed this hotel for a weekend trip to NYC and it was all that is said. Great location, courteous shuttle drivers and clean rooms. Breakfast was hot and lot's of it. Great bargain. There was a tad smell of cigarettes in the hallway of the non smoking but I guess thats floating down from upstairs.

Room Tip: get a room away from the stairway
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2012

We were very pleased with this hotel, friendly staff on the phone, the room was very clean and quiet, and the king-size bed very comfortable with a choice of down and feather pillows or allergenic. Nice fluffy towels in the bathroom. Good free breakfast. We appreciated the complimentary newspapers and free shuttle to the airport with a very friendly driver. We found that staying one night here and being able to park the car for several nights was a much better deal than driving early in the morning from Toronto, worrying about not arriving on time and then having to pay for parking at the airport for around the same price as our relaxing night in the hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallingford, Connecticut
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 5, 2012

worst hotel i ever stayed at. and i have stayed at many. i also worked for a hotel for 17 years,so,i know the in's and out's. dirty,no elevators,parking is awful,service was hard to come by. would not reccomend!!!

Room Tip: no room,hotel is awful!
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  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener-Waterloo, ON
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 25, 2012

We use this hotel whenever we are travelling out of the airport in Buffalo and have always been very pleased with the accommodations and service. When you are just overnighting for a flight, the large standard rooms, indoor pool and whirlpool and nearby shopping and restaurants make this a great choice. The $99 park fly includes up to 28 days parking, continental breakfast and shuttle to from from the airport. On our 3-4 week trips, this is great value. Shuttle service is quick, efficient and courteous. We love this place. It gives us exactly what we need at a price we are happy to pay.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Buffalo Airport

Address: 6700 Transit Road, Williamsville, NY 14221
Phone Number:
Location: United States > New York > Williamsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 11 Hotels in Williamsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Hotel Buffalo Airport 2.5*
Reservation Options:
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Also Known As:
Clarion Buffalo Airport
Clarion Hotel Williamsville
Clarion Williamsville
Williamsville Clarion

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