At first I was skeptical with the reviews. For the most part they are accurate. I am a Front Office Manager at a hotel on the Jersey Shore, I know the difficulties and challenges that come with running a hotel. Check in process was a breeze the desk seemed to know what they were doing. Finding parking was difficult and the response to that was "yeah, park where you can find a spot, it will clear out tomorrow". That's great that it will clear out tomorrow but that didn't help me when I was checking in around 11pm. There seems to be a large grass field in the back of the hotel, this should be turned into a lot for additional parking. The room walking in seemed clean and nice. Closing the curtain however I came across a thick covering of dust on the curtain at the top. Further inspection of the room by just putting things away I came across more dust. All that was needed was extra attention during the simple cleaning process of dusting. Waiting for towels to be delivered to the room took over 30 minutes, so it is apparent that housekeeping is an issue. I too am a guest that dealt with a bug issue. I am not one that requests service I can make my own bed and when doing so I noticed a bug on the pillow under the pillowcase. I am 100% sure it was a bed bug. I immediately put it in a bag. Showing others in my party the bug it ended up popping on the pillowcase and it did have a feast on me during the night, blood was on the pillowcase. This is a shame on me that I didn't address it with a manager but I had events that I needed to attend and couldn't be late. With such high volume being near a major airport the hotel needs to stay on top of the matter and keep up with pest services. I would definitely say that it needs a major renovation to the rooms. With a mattress that you feel the springs and they pop when you turn in the bed, toilets that look like they will move when you sit on them because the caulking along the floor is completely gone, and dirty stained lamp shades are just a few examples. I won't complain about anything that is free but just a suggestion the coffee that is served in the morning could be a little stronger, it was like drinking colored water. I would skip the breakfast and just go a few blocks up to Tim Horton's get yourself a great cup of coffee and something to eat. As for attractions in the area everything is close by and I recommend hitting up Duff's just a short drive from the hotel for some great wings! With some minor improvements this hotel could be great. Would I stay there again? Probably not because of the bug issue, that was very offsetting and left you not wanting to fall asleep.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am sorry that you had problems during your stay. I would like to find out what room your stayed in so I can address your issues. I can assure you we do not have a bug problem in any way. We have daily checks for these issues and well as a preventative maintenance program in effect. As we can not control the occasional spider we do do our best to prevent any issues. I am sorry for the problems that you had. I will do my best to address these issues. I will also be talking to my staff regarding the dust and housekeeping issues. Please contact me so I can be more specific with my action plan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.