At first I was skeptical with the reviews. For the most part they are accurate. I am a Front Office Manager at a hotel on the Jersey Shore, I know the difficulties and challenges that come with running a hotel. Check in process was a breeze the desk seemed to know what they were doing. Finding parking was difficult and the response to that was "yeah, park where you can find a spot, it will clear out tomorrow". That's great that it will clear out tomorrow but that didn't help me when I was checking in around 11pm. There seems to be a large grass field in the back of the hotel, this should be turned into a lot for additional parking. The room walking in seemed clean and nice. Closing the curtain however I came across a thick covering of dust on the curtain at the top. Further inspection of the room by just putting things away I came across more dust. All that was needed was extra attention during the simple cleaning process of dusting. Waiting for towels to be delivered to the room took over 30 minutes, so it is apparent that housekeeping is an issue. I too am a guest that dealt with a bug issue. I am not one that requests service I can make my own bed and when doing so I noticed a bug on the pillow under the pillowcase. I am 100% sure it was a bed bug. I immediately put it in a bag. Showing others in my party the bug it ended up popping on the pillowcase and it did have a feast on me during the night, blood was on the pillowcase. This is a shame on me that I didn't address it with a manager but I had events that I needed to attend and couldn't be late. With such high volume being near a major airport the hotel needs to stay on top of the matter and keep up with pest services. I would definitely say that it needs a major renovation to the rooms. With a mattress that you feel the springs and they pop when you turn in the bed, toilets that look like they will move when you sit on them because the caulking along the floor is completely gone, and dirty stained lamp shades are just a few examples. I won't complain about anything that is free but just a suggestion the coffee that is served in the morning could be a little stronger, it was like drinking colored water. I would skip the breakfast and just go a few blocks up to Tim Horton's get yourself a great cup of coffee and something to eat. As for attractions in the area everything is close by and I recommend hitting up Duff's just a short drive from the hotel for some great wings! With some minor improvements this hotel could be great. Would I stay there again? Probably not because of the bug issue, that was very offsetting and left you not wanting to fall asleep.

Stayed at this Hotel in Mid September, 2012 and would never stay there again.
The place is well worn and in need of a major facelift, but that is a minor issue. The parking lot was jammed when we arrived on Sunday afternoon and we were told "this is due to the fact that our Hotel is used as an Airport parking lot".
The worst part about this Hotel was bugs - and I mean the type that crawl and bite. Two large spiders in our room (one on the ceiling and another between the pillows) and several other live bugs on the headboard of the bed. I overheard other guests complaining at the front desk about similar problems and the front desk staff expressed surprise saying that they had never heard about this before. Maybe this was a person working there for the first time.. Then we saw ants crawling along the juice counter in the Breakfast room. Need I say more?
Stay away from this Hotel

DY

It is a good location to go to airport and do some shopping. One inconvenience : one way to the main road. you can only turn right no left. But all the shopping stores are on left. We booked 2 rooms. my room is find. But the other one the air conditioner was not working well and noisy.

While the room did have a king bed, and the hotel did offer a hot breakfast and also had a whirlpool, the facility is in need of some updates. The bedding was clean but old, and looked well worn. The air conditioning wasn't on in the room when we checked and it was 82 degrees, and took a while to cool off. Our room was on the 2nd floor, and there is no elevator, so maneuvering all our belongings up to our room was challenging to say the least. We did enjoy the area, Niagara Falls is only a short drive from here. Frankly, we had tried several other hotels in the area first but couldn't find an available room in a hotel with a whirlpool under $125 per night. If we have the opportunity to travel to this area again I'd definitely start my search for a room a lot sooner than the day we'd be arriving. But without a specific itinerary it's so darn hard to know where we'll be when we're ready to stop driving for the day.