My husband and I stayed here for a one night getaway. We stayed in a Jacuzzi suite and had the dinner for two from Russells. Our first impression of the hotel from the outside was that is was new and very nice. Once we stepped through the revolving doors into the lobby we felt like royalty. The lady behind the counter was super nice to us. She greeted us promptly and explained the entire package we had paid for online to us. At that time we booked a dinner reservation for 8:30pm. We went up to our room on the third floor and were pleasantly surprised at how wide the hallways were and how nice and new everything felt. There were plenty of towels in the room which was nice since we had the jacuzzi. The tv on the wall was great and had so many channels to choose from. The shower was very large and it and the toilet are in a seperate room and the sink is outside the bathroom in the bedroom - not my favourite feature but it had a beautiful vanity and tap so it complimented the room. The jacuzzi was spotless - it was so clean and sparkly it felt like noone had ever used it. The beds are huge and comfortable and the sheets and pillows are equally great.
There are so many shops and stores on Transit road, this hotel is in an ideal location. Once we were settled and done shopping we got ready in the room and headed downstairs for dinner. Although we made a reservation we were told there was no table available and we'd have to wait. Not a problem, glad to see a full house. We went to the wonderful bar for a drink and watched a concert on the huge tv. In no time we were escorted to our table (a booth which was fabulous) The service and decor, workers and food contribute enormously to the wonderful ambience that is Russells. The food was amazing, we were full nearing the end of the meal but stuffed ourselves more just to keep experincing the tastes. The house bread and wine were wonderful and what can I say about the many servers who waited on us at each aspect of waiting, escorting, seating, and ordering.
Mr Salvatore himself was always around somewhere. What a classy gentleman. For him to be there and oversee things, dressed as nice as he was and acting so courteous to each guest was a refreshing sight. He clearly knows who to run a hotel where the guests feel like family and most of all, feel important.
We would stay here again and again.
The rates are amazing - i recommend a package rate to include dinner at the fine dining restaurant. Wear something classy - jeans just don't fit in.
Next morning was a full buffet breakfast. We were stuffed there too. Again Mr Salvatore was in the dining area saying good morning to guests and sitting in to have his own breakfast. There were so namy choices for food and servers were there cleaning up plates and filling up the buffet. It was great.
The hotel only has one elevator so if the hotel is full expect a wait. There are stairs right there but if you have all your luggage you'll want to wait for it. Next door there is a Tim's - we never went to it since the morning breakfast had such wonderful teas, cappacinos and coffees to choose from. This hotel is close to the airport, shopping and a main hwy. Don't confuse it with the Garden Place as they are two different properties. If you are a CDN and plan to shop in the states - hit the Walden and the Fashion Outlets then head to Transit road to stay in this hotel -or if you are flying out anywhere it is so worth it to stay here first.
Can't wait to go back.