My husband and I booked a night at the hotel for our honeymoon. After calling the hotel to ask if they had a park and fly option, we decided to stay an extra night instead of going to one of the typical airport hotels. What a mistake. I was told there would be a shuttle to the airport. However, when we asked the front desk to set up a pick up time they told us a shuttle would not be available until 6am which was not early enough to check in for our international flight. With no complaint we paid for a taxi. Upon arriving back at the Buffalo Airport on our return flight we called the hotel for the shuttle back to the hotel. We were told that the shuttle would come around to get us. After waiting 40 minutes, we called the hotel again. We were told the shuttle had come by three or four times, we must have missed it but they would send the shuttle again. Twenty minutes after that when the shuttle finally arrived the driver could tell we were not happy. When he asked if we had been waiting long we told him what happened. He said that he had not been to the airport in over an hour because he was making trips back and forth from the restaurant. The front desk hadn't called him to pick us up until 20 minutes ago. When we finally arrived back at the hotel and made a complaint about the shuttle service their only response was that what we paid for was the parking, the shuttle is offered as a courtesy. To make matters worse, a few days after our trip I found that we had been charged twice for the room and parking. When I called the manager to correct this mistake he said he would look into it and call me back. Three days later when he never called back, I went to my credit card company who readily solved the problem for me. However, a few days later a third charge for the same amount showed up on my bill. So a last minute decision to stay another night at our honeymoon suite because we could get the same services we would receive at an airport hotel was a really poor decision. I would not go to Garden Place again because of the awful service and rude workers.
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- Also Known As:
- Salvatores Garden Place Williamsville
- Hotel Salvatores Garden Place
- Garden Place Williamsville