We booked this hotel because we were going to Florida on vacation and needed something by the airport. La Quinta offered a "Park and Fly" option, where you can park your car with them for up to 14 days after your stay. They also give you a shuttle to and from the airport at the beginning and end of the trip.
When we returned to the Airport, we called to have our shuttle come back and pick us up. The hotel employee that I spoke with told us to wait by the doors going outside (it was only 17 degrees) and look for the van. 10-20 minute wait she said. After about 20 minutes, we saw the van blow by without even slowing down to check for anyone- and it was empty.
I called the hotel again, and she let me know that that van was "full". When I told her that there were no passengers on it, she then indicated that the problem was that it needed to have an oil change........
She told me to wait a few more minutes, and another van should be by.
For the next 40 minutes, we stood, exactly where we were told to wait. During this time, every other major hotel in the area had a van come by at least twice- some 3 times! Not La Quinta though, they never even drove by- not even once- We never left the airport shuttle area during this time.
I called back again and the woman at the hotel flat out lied to me- indicating that the van had come back and that no one was there, so they left. We were in the pick up area the entire time.
Finally, out of pure frustration, we elected to take a cab back to the hotel ourselves- out of pocket at a cost of $20.
When speaking with the Cab driver, he indicated that people have problems with La Quina all the time with the shuttle and that they're extremely disorganized.
- Also Known As:
- La Quinta Inn Buffalo Airport Hotel Williamsville
- La Quinta Inn Buffalo Airport Hotel
- La Quinta Buffalo Airport
- La Quinta Williamsville
- Williamsville La Quinta
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