I had the pleasure of staying at the Renaissance Westchester for 1 night on 12/20. While my husband and I enjoyed our overall stay, I wanted to touch on (2) small issues we had. First, I was sad to hear that there were no pay-per view movies in the room, however the kind front desk woman who checked me in assured me there were plenty of movie channels- which was great. We soon learned that the only movie channel available was HBO which would constantly freeze- I'm guessing because the cable was digital. Then we noticed all the channels were periodically freezing. When I visited the front desk for check-out the next morning, I mentioned it to (a different, but still kind) front desk woman, who apologized for the inconvenience, but told me the hotel didn't even offer HBO. I chuckled because I thought for a moment, maybe that's why it wasn't coming in on the tv so well, but remembered that an in room guide confirmed that HBO was available in guest rooms. The next small detail that was missed, was when I went to shower in the morning. The shower toiletries has already been placed in the shower which I thought was a nice touch. I used the shampoo, then what I thought was conditioner, but it was actually facial lotion. I checked the counter on the sink after my shower, thinking the staff must have mixed them up and placed the conditioner outside of the shower, but that wasn't the case. The misinformation and small detail blip were not deal breakers. The positives of the hotel out-weigh the negatives. Price point was great, room service was impeccable.
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- Also Known As:
- Renaissance White Plains
- White Plains Renaissance
- Renaissance Westchester Hotel White Plains, Westchester County, NY