Just a joke in all aspects. Renovations everywhere, loud, messy overpriced. Be better off sleeping in your car. The beds are actually fine, and so is shower and tv. No lobby per se,charge for internet is 13 bucks a day. Ridiculous. Overpriced restaurant. Must drive from reg. desk to par

As always, the staff makes this hotel a great place to stay. I got to stay in a newly-remodeled room my first night here. If you have ever stayed here before, you will not recognize the rooms. Completely redone and very modern. Unfortunately, because of the new construction and because I was the first guest to stay in the new room, I was the one who discovered that the hot water line was not connected. The next night, I stayed in an unrenovated room on the second floor, which was unfortunately located beneath the third-floor renovation. So it was very noisy 'til surprisingly late at night. You can still enjoy a stay here. Just be careful about your choice of room.

At least this hotel taught me a valuable lesson - never ever stay in a hotel undergoing a renovation. Lesson learned!

My husband has stayed at this hotel numerous times within the past few months due to working in the area (in fact he is still staying at this hotel as I write this review). Based on his good experience and their "great executive lounge" (his words), he booked this hotel for all of us to stay at during our early January visit to New York. Upon checking in we discovered the "great executive lounge" was closed during the entire length of time we would be with him. We were given some comp. coupons for breakfast and an appetizer in the one restaurant that was open. It was acceptable food but nothing noteworthy. According to my husband, the executive lounge has since reopened.

The morning after we arrived, temporary construction walls went up in several common areas of the hotel. No big deal - just not very attractive. There was construction noise starting very early in the morning until late in the evening throughout the length of our stay but at least it didn't wake us up or prevent us from falling asleep at night.

The afternoon we (my kids and myself, husband was still occupying the room) returned from a brief trip to Vermont (there and back in less than 24 hrs), there was a note under our door informing us that all the hotel water would be shut off from 12am - 4am due to the renovation. However, somehow the HOT water was turned off long before that time and when my son started his shower at 8 pm, the water was not heating up. Maintenance comes in, tells us to give it 20 minutes for the water to reheat and leaves. Long story short - at 10 pm there was still no hot water, four tired people still needed to use the shower and 2 hrs were left before all the water was being shut off. The front desk manager got an earful from me (I even told him that this would be mentioned on my TA review so this will be no surprise for them). He apologized and let us use the adjoining room free of charge for the remaining two nights of our family stay. There was eventually sufficient hot water for warmish showers about 10:30 pm.

I understand that hotels have to undergo renovations and remodels in order to remain competitive. I just wish my husband would have been notified that it was taking place when he made his reservation and then I would not have had my high expectations met with such a disappointing stay. He has stayed in several other hotels in the area and we could have selected one of those. In no way was this particular hotel experience up to par with the Renaissance brand image.

This hotel was not what I expected. I got to the hotel 1/2 hour earlier than I had said when booking and room was not ready and was told the room would not be ready for another 2 hours. I was heading into the city with some friends who were staying at the hotel so put my bags in their room. They informed me that they had to change rooms because they were woken up at 8 am by banging from the construction that the hotel told them would start at 9 am. The hotel never mentioned this construction to me. When we got back from the city around 2 am I checked in and was still not told about the construction. Sure enough 8 am I was woken up by the construction. I got up and went to the bathroom and noticed one of the towels had a large brown stain on it. Needless to say I did not shower at the hotel. I just packed my bags and left. When I checked out they asked me how my stay was. I told them about getting woken up and they said "oh that must have been from the construction". Yeah the construction you never told me about. It seemed to me that they knew there were issues and were trying to hide them hoping I wouldn't complain. I will never return to this hotel again.