I've been looking for an alternative to the CP in White Plains. Somewhere that doesn't give me the crappy short, middle-aged lady room at the end of the corridor on whatever floor HASN'T been renovated - you know, the one where the hallway smells like broccoli and the two double beds crowd the room. Oh, yea, and the desk chair is 6 inches off the floor, which wouldn't matter if I weren't (wait for it) a short middle-aged lady.
I'm going to have to wait one more time for that hotel, because the Residence is close but not there. I stayed last week when the air-conditioning system was being replaced and my lovely, spacious suite was hotter than hell. Okay, that will never happen again, but Dear God what was on the bed? I don't think I've ever seen a mattress slope like that before. And amusingly, they mis-charged me $30 the second night when it was even hotter in my room. I think it was the sauna surcharge.
Never the less - fantastic customer service, a nice location, super workstation, awesome amenities...I'll just sleep on the sofa.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Ms. Weinmann-
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We very much appreciate that you took the time to review your experience here. Please accept our warmest apology for the inconveniences you were subjected to with regards to the cooling tower being replaced and the bed being incorrectly on the frame. We wish that we were able to make a better first impression. We hope you understand that is not the norm here. We are happy to here that the staff and service you encountered left a positive lasting impression and we hope that we can convince you to give us one more chance. If you are ever traveling to the area again in the future, please contact me directly at 914-761-7700. I will personally arrange everything and ensure that your stay is above and beyond your expectations. Thanks again for your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.