We stopped here as a convenient stop between Boston and DC. The location seems wonderful, right off the parkway, lots of great shopping and restaurants within walking distance. Jason at the front desk was incredibly helpful and nice. Really outstanding customer service! He gave us a pile of menus from nearby restaurants that deliver to the hotel, and took time to explain the parking situation. (Free on the street or $10 charge for the parking in the hotel garage.)
Anyway, we arrived late with a 4-year-old, were up on a very high floor, and I did not feel like going downstairs again and complaining once we entered our room. However, it smelled like cigarette smoke, and ended up making it hard for me to sleep. When I was checking out, I confirmed with the front desk that the room was supposed to be non-smoking. The room itself was very large and nice (more like a 1-bedroom suite), though it felt like an older hotel. My other problem was that the alarm clock was set to a strange setting which made it buzz or ring briefly about every 45 minutes! (It was too hard in the middle of the night to deal with unplugging it.) Needless to say I did not get a good night's sleep between the clock and the smoke smell (which then triggered a migraine the next day).
I have no doubt that I could have gotten a good night's sleep here though if I had asked to change rooms when I initially noticed the smokey smell, and if I had unplugged the alarm or worn earplugs.
Anyway, the evening food delivery from the nearby restaurant was quick. Breakfast was usual Residence Inn fare -- nice to have it free. No pool at this hotel (which we usually look for, for our child), but for a quick stopover, we wouldn't have had time to use it anyway.
I would be willing to give this place another chance and try staying here again another time if it's a convenient stopping point on our journey.
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- Also Known As:
- Residence Inn White Plains Hotel White Plains
- White Plains Residence Inn
- Residence Inn White Plains Westchester County, NY