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“close to mall” 4 of 5 stars
Review of Crowne Plaza White Plains Downtown

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Crowne Plaza White Plains Downtown
3.5 of 5 Hotel   |   66 Hale Avenue, White Plains, NY 10601   |  
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Ranked #6 of 8 Hotels in White Plains
Albany, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“close to mall”
4 of 5 stars Reviewed 4 days ago NEW

Rooms were spacious and very clean. Shower on 8th floor took about 5 minutes to get hot in the morning. Room service and food was great. It was a good value for a business trip. Great location and pleasant staff.

Room Tip: The walls were very thin. You could hear the person in the room next to you and even 2 rooms down th...
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  • Stayed January 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
    33
    70
    38
    17
    5
See reviews for
36
23
5
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Johannesburg, South Africa
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in White Plains for a few nights. On arrival staff were not really interested in customers and were not in the mood to work becos it was the festive period. This was shocking as we got no discounted price for the festive period. The bellman service was extremely poor and management did not seem to care that there was no one to assist us with our luggage. The second day at the hotel, it began to rain and the hotel had a first come first serve policy on umbrellas. However, we later found out that they were holding umbrellas for other guests that called and had not picked up umbrellas. Front desk were extremely rude people.The hotel rooms were average.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these White Plains hotels

1 review
1 of 5 stars Reviewed 1 week ago via mobile

I was so upset last week I stayed in the hotel from jan 5th through the 8th of January. I had other coworkers stay as well and we all seem to agree on our stay the area is nice the hotel was nice what bothered me is that after a long day of work we came back to the hotel and wanted to order room service, after calling and no answer for over 20 min and trying again I went to the front desk asked if room service was available and was told yes I was so annoyed I decided to just go out and get take out from across the street.
Now again the second night I called down same thing if room service is so busy the hotel should consider getting more staff...... After 25min trying to reach someone in room service finally a woman picked up she had an attitude I asked to speak with her manager and she said she was the manager this woman needs to be trained to have better costumer service sherice I believe was her name, if I ever would go back I would just eat out instead of trying to order anything. Hotel should give an extended training to managers in providing a better guest experience.

  • Stayed January 2015
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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New York City, New York
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The pool was 3'6" in the shallow end and 4'7" in the deep end and was ice cold. The room had a motel style heating unit that was noisy. Inside the room there was a sleep kit with lotions and a patchouli spray that puts you right to sleep.

Room Tip: A room at the Hyatt
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  • Stayed January 2015, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review, 3 days ago
Dear chris f,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the conditions of the room you received. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Again, thank you for your time and for staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ardsley, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wanted to get away with my darling for the weekend and boy what a wonderful place. Absolutely loved the rooms, very accommodating people, and my overall stay. Never visited before but will e back again.

Room Tip: Corner rooms offer most space
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

As a frequent traveler my wife and I often stay at this property for both work and family events in the White Plains area several times a year. This time we stayed for 4 nights for the Christmas holidays needing a central location to visit multiple family members throughout Westchester County.

Similar to our previous stays, this property and hotel staff go above and beyond to make it a pleasant stay. In addition the remodel to the rooms, lobby and overall facilities appear to be 99% complete and provides great comfort and ambiance one would expect from a Crowne Plaza.

Given the full service (and economical) lodging choices in White Plains and the surrounding area(s) with other major hotel chains (Rye - Hilton, Tarrytown - Marriott) the Crowne Plaza continues to be our property of choice given the pricing, amenities and location. Furthermore the staff and specifically the Concierge Manager Emily G. always go out of their way to make sure that the stay exceeds expectations.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed an very nice overnight stay at the Crowne Plaza White Plains. The hotel is attractive and well run with clean and comfortable rooms. The indoor pool is a little small but perfect for kids. The dining options are above average. We found the staff helpful and knowledgeable. I would recommend the location to anyone in the area.

Stayed January 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza White Plains Downtown

Address: 66 Hale Avenue, White Plains, NY 10601
Phone Number:
Location: United States > New York > Westchester County > White Plains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 8 Hotels in White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza White Plains Downtown 3.5*
Number of rooms: 402
Official Description (provided by the hotel):
The Crowne Plaza White Plains Hotel is situated in downtown White Plains, NY, the heart of Westchester County. This White Plains New York hotel is only 30 minutes from Manhattan. Perfect for business and leisure travelers alike, it's accross the street from world class shopping at The Westchester Mall with Neiman Marcus and Nordstrom, among other fine retailers. New York Airports - La Guardia, JFK and Newark, are all easily accessible from the hotel. The Crowne Plaza White Plains features all non-smoking rooms and all guests can enjoy a new level of comfort with the Sleep Advantage program, which includes quiet zones, a sleep CD with relaxation tips, sleep amenities and a guaranteed wake-up call. The hotel also has wireless high speed Internet access throughout the entire facility. If you are planning a meeting, the Crowne Plaza White Plains Westchester Hotel is 'The Place to Meet' with the Crowne meetings director to work with you hand in hand until your event is completed. We'll ensure that you have one point of contact for all of your needs during your events by providing a daily meetings debrief. This Crowne Plaza White Plains NY hotel promises a better meetings experience for the meeting planner and a better night's sleep for the meeting attendees and guests. ... more   less 
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Also Known As:
Crowne Plaza White Plains Downtown Hotel White Plains
White Plains Crowne Plaza
Crowne Plaza White Plains Downtown Westchester County, NY

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