Prior to setting up a 50 room block for our wedding guests, we asked about having a breakfast the morning after our wedding for our guests. We were told the breakfast would cost $15 per person by the sales manager (both verbal and email). We felt this was a little high for breakfast since there is still a 8% sales tax and 18% gratuity to be factored in but decided we could squeeze it in our budget. We signed the room block contract a few days later. Then a couple days go by and we receive an email with a pdf containing the breakfast menu and the price for adults was listed at $21.95. We contacted our sales manager about the price difference and we were told nothing could be done because this needed to be set up "prior" to signing the contract. We made it clear at the time of signing the contract we wanted breakfast and mentioned the $15 rate that we were quoted. I guess bringing in $6500 worth of business isn't enough for the Crowne Plaza to honor their verbal and written (email) breakfast quote. Not to mention we were planning to have our after party at their hotel bar. We are extremely frustrated and are considering canceling our September room block with them to avoid future problems for our guests.
- Also Known As:
- Crowne Plaza White Plains Downtown Hotel
- Crowne Plaza White Plains Downtown Hotel White Plains
- White Plains Crowne Plaza
- Crowne Plaza White Plains Downtown Westchester County, NY
- Official Description (provided by the hotel):
- The Crowne Plaza White Plains Hotel is situated in downtown White Plains, NY, the heart of Westchester County. This White Plains New York hotel is only 30 minutes from Manhattan. Perfect for business and leisure travelers alike, it's accross the street from world class shopping at The Westchester Mall with Neiman Marcus and Nordstrom, among other fine retailers. New York Airports - La Guardia, JFK and Newark, are all easily accessible from the hotel. The Crowne Plaza White Plains features all non-smoking rooms and all guests can enjoy a new level of comfort with the Sleep Advantage program, which includes quiet zones, a sleep CD with relaxation tips, sleep amenities and a guaranteed wake-up call. The hotel also has wireless high speed Internet access throughout the entire facility. If you are planning a meeting, the Crowne Plaza White Plains Westchester Hotel is 'The Place to Meet' with the Crowne meetings director to work with you hand in hand until your event is completed. We'll ensure that you have one point of contact for all of your needs during your events by providing a daily meetings debrief. This Crowne Plaza White Plains NY hotel promises a better meetings experience for the meeting planner and a better night's sleep for the meeting attendees and guests. ... more less
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