The property is obviously attractive in a slightly odd location of White Plains. The most exceptional service is the reason for 5 stars. They accomplish being attentive without being fawning or
insincere. We had a king suite which was very pleasant because it was so quiet..no outside noise
nor hallway noise could be heard. also quiet air conditioner with separate controls for the living
and sleeping areas. The high end toiletries and linens are expected and delivered. Hotel has
roof top indoor pool that was very busy on the week end with families , but was kept clean and
tidy. Exercise room with nice views had above average equipment. Spouse took advantage of the
spa and reported that staff there was professional and efficient.. Rooftop restaurant was not
open on holiday week end...slight disappointment . Went to BLT just off the lobby and had fair
service but great deserts. The hotel had well trained staff and it shows in all aspects of the
operation. Only a few slight things could be improved...like all hotels there are never enough
wastebaskets..in a room over 800 sq ft you need more than a tiny wastebasket. My spouse reads
2 or 3 newspapers a day so he has a lot of waste paper. What would be even better would be a recycle bin in the hallway . The furniture in the rooms is not up to the newness of the lobby.
The chairs and couch were worn and the curtains were torn. Plenty of storage and two closets.
Loved that there was coffee in the lobby which some high end hotels don't bother providing.
Hoping that we will be able to stay again on a non-holiday week-end.
- Also Known As:
- Ritz-Carlton Westchester Hotel
- Ritz-Carlton Westchester Hotel White Plains
- Ritz Carlton White Plains
- Ritz White Plains
- Ritz-Carlton White Plains
- Ritz Carlton Westchester
- White Plains Ritz
- White Plains Ritz-Carlton
- Ritz-Carlton Westchester White Plains, Westchester County, NY
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