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“Poor service...bad first impression” 2 of 5 stars
Review of Houlihan's

Houlihan's
725 Merrick Avenue, Westbury, NY 11590
+1 516-222-8010
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Ranked #30 of 97 Restaurants in Westbury
Price range: $11 - $30
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Late Night
Description: Forget 'casual dining.' That's an industry term so out of touch with how consumers eat and drink today. For premium quality and style; fare that's at times familiar and other times adventurous and a laid-back modern setting, Houlihan's is a true original.
New York City, New York
Senior Contributor
27 reviews 27 reviews
21 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Poor service...bad first impression”
2 of 5 stars Reviewed December 23, 2012 via mobile

This was my first time at this restaurant and I was severely disappointed. I went for late night dinner and it was bar service only. Once we finally got a booth, we had to repeatedly ask more than waiter to have the table cleaned off from previous people and finally the table was cleared after a longer than usual time. Then the waiter didn't give us menus when we sat, we all shared one menu left behind for the longest before we each received our own. This was one of the most inattentive waiters I've ever seen! After ordering my meal with an added side salad, he forgot to bring my salad and I had to ask about it and he brought it once I was halfway through my meal, only time he acknowledged a fault and didn't charge me for it. It's really a shame that this was my first experience and bad impression based on service because the food wasn't that bad. The stuffed chicken entree with veggies and mashed potatoes was well seasoned and flavorful. I'm not eager to return though...

    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex H, Public Relations Manager at Houlihan's, responded to this review, December 24, 2012
Hello there, thank you for taking the time to review us. We're very sorry to hear about your experience. We will be letting the Area Director know about your experience. Would you like us to contact you? If so, kindly email us at alexhoulihans@gmail.com. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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16 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Westbury, New York
Senior Contributor
23 reviews 23 reviews
17 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Fallen on hard times”
2 of 5 stars Reviewed July 2, 2012

Poor service, mediocre menu, burgers come on whole wheat roll and there's isn't a substitute choice. Soggy fries

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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