I never thought my wedding night would be completely perfect but I had no idea what a disaster it would turn into. I was married at the end of January and as a gift my mom bought my husband and I one night stay with a honeymoon package which included strawberries, champagne and rose petals on the bed and throughout the hotel room. We were both exhausted and freezing because let's face it, it was January and it was bitter cold out. By the time we arrived we couldn't wait to get to our room and warm up and relax. Check-in was easy enough and the people were nice at the front desk and explained to us where our room was and how to get there. They also told us that the $20 food credit we got because my mom booked the honeymoon package was only valid for the date of check-in. My response was wait...so because it's 1 am the date of check-in was actually yesterday and we can't use it?? Ridiculous! You should really...make that known when people buy the honeymoon package!! When we arrived at our room I was struck by freezing cold temperatures in our room and wondered who would put the AC on in January. So we tried to put the heat on so we could relax in a nice warm room. To my surprise when we put the heat on the air came out cold! At this point I was starting to get upset and I decided to call the front desk to see what was going on. The front desk agent said she was so sorry but the hotel is having some problems with the heat because it's so cold and your room doesn't have heat. My jaw dropped! So why would they put us in this room, she said the man who set up the champagne, strawberries and rose petals said it wasn't too cold. I told her yes it is, it's absolutely freezing. She then told me she would send someone up with a space heater!! A space heater?? Are you kidding me? For $400 a night you move honeymooners to another room don't make them wait for someone to bring them a space heater and interrupt their wedding night. Soo...another 30 min. later someone rolled in a little space heater and left said nothing else. We decided to forget about complaining about the space heater and start our wedding night. Now onto the next thing... It was around 2:30 am when we began to hear loud noises, this continued for another 20 min., turns out it was a bunch of drunk people in the hallways..I understand that this is a hotel but come on, how do you not realize the noise level in your hotel??? Finally we were able to fall asleep around 3-3:30 am, thank god! The next thing you know its 4 am and we both wake-up startled by the sound of sweeping outside our door. I figured it was maintenance cleaning up a mess from the drunk people we heard earlier in the night. I decided to let it go and try to fall back asleep, I figured it could only go on for 5 min. Another 15 min. later I was livid and decided to get up and confront them and tell them to come back and sweep in the morning. So I open the door and some guy is making all the sweeping noises with his shoes dragging across the rugs in the hallway back and forth, knocking on the door across from our room. As soon as I saw him I got so scared that I shut the door and as I was shutting the door the guy reaches out to try to come in my room, he was obviously drunk. I finally fell back asleep and for the rest of the night there were no more disturbances. We woke-up and couldn't wait to leave, we decided to have room service for breakfast though to try to make this a nice morning. The food was good but unfortuantley we couldn't use out food credit lol. When we checked-out I we were in such a rush to get ready for the honeymoon that I didn't have the time to sit and complain to the guy so I just gave him a brief overview of what happened when he asked how our stay was. He apologized and said he wouldn't charge us for the $30 of room service we had?! I had no time to argue and we left. I will never go back!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Odigeo and Tingo so you can book your Viana Hotel and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Viana Hotel Westbury