In the beginning of August, my husband and I reserved a room as part of a wedding block for his sister's wedding (10/6/2013). I had a confirmation e-mail guaranteeing me a room for the night. Consequently, when we arrived to check-in the Concierge first told us we did not have a reservation, I showed him my e-mail confirmation and he said "another person canceled this room, saying you had other accommodations and unfortunately we are at capacity." We stood there in disbelief; seeing as I was a bridesmaid and my husband was performing the ceremony. They did not offer to book us another room at another hotel, rather the young man shrugged his shoulders. My husband reached out to the hotel manager twice since October 6th and he has been put off, no one has explained to us why a confirmed room was canceled without noticing us prior to check in.
Furthermore, we were totally put out by having the hotel room canceled and we were an hour late for the wedding because we had to travel from the other side of the island to get to the venue. I was unable to partake in the bridal party aspect of the wedding because our family and bridal party was split up. The hotel made a lot of money off of my family and their guests that night and I think it was a terrible thing to break up a wedding block without helping to offer alternative accommodations.
What I would love to know is why the hotel guaranteed my room only to give it up. Only our names were on the room so I am perplexed as to why the hotel would make arrangements with anyone who was not us. Beware if you are not from Long Island and are trying to book wedding blocks. I would suggest the Fox Hollow or the Garden City Hotel. I have been to both many times and this has NEVER happened. Perhaps the Viana is too new to handle such events.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.