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“so happy we picked this place!!” 5 of 5 stars
Review of Viana Hotel and Spa

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Viana Hotel and Spa
4.0 of 5 Hotel   |   3998 Brush Hollow Road, Westbury, NY 11590   |  
Hotel website
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Hotel amenities
Ranked #1 of 3 Hotels in Westbury
GreenLeadersGold level
Patchogue, New York
1 review
“so happy we picked this place!!”
5 of 5 stars Reviewed June 20, 2013

Moved to NY a few months ago.. Thought customer service was seriously slacking everywhere I've gone, did some research and found this place! From the guys at the front desk whom where polite professional and VERY friendly! We ate upstairs at Marco Polo, Tim was amazing! Great server, even had the chef come out and ask my boyfriend what kind of dish he was looking for, and created something for him! By the way, best wings ever! Love the honey wine sauce! Had 2 days of massages, recommend Stephanie or Lee! 2nd day had pedi and mani, Francine was friendly and good at her job! So happy to have found this place and to see customer service at its finest! Will definitely be back!

Room Tip: Had the room with hot tub! Loved it!
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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340 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lake Placid, New York, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2013

Where do we start?! My husband and I stayed at the Viana twice in the past 6 months for business. Upon booking the reservation, the front desk was pleasant and accommodating. First great sign! When we arrived, Sean took great care of us...never ending professionalism and smiles. Our room was AMAZING and comfortable with a king size bed and the softest sheets. Extremely clean. (I'm a bit of a clean freak)!. The drivers Mike and Louis treated us with the friendliest care bringing us to our business meetings. We left the Viana feeling like family! We cannot express enough the beauty of this place. Their customer service is top notch. Oh, and the food is incredible with an Italian/Asian flare. We're staying at the Viana every chance we get. Even if we visit NYC we'll stay there and take the Long Island Railroad to Penn.

Room Tip: Our suite was bright and large enough to get lost in!
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2013

I stayed overnight to enjoy a relaxing birthday. Front desk service agents were very pleasant. As soon as I walked in, I was greeted with smiles. Everyone on staff was very friendly. The spa is nice, although the front desk girl at the spa could have been a bit nicer. The hotel room was great- huge king size bed, clean room, plenty of space, decent size bathroom; a very modern look to the room. The bed was soooooo comfortable, with really soft pillows. Room service was good as well, although the menu needs some variety. Checking out was quick and easy. Once again, everyone on staff was friendly. Overall, I had a great, relaxing experience and would definitely go back!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 4, 2013

We stayed at the Viana simply because we were attending a wedding in Long Island and this was the hotel chosen for guests. it is very nice and the staff are super friendly. The rooms are nice (although sink drains in bathroom drain poorly). We had a problem with the room clock and called down for someone to fix it as there are no instructions in the room. Two hours later I called down again as it still was not taken care of. Cute indoor pool but it is way too small to swim in.
The A/C in our room was so noisy that we had to turn it off at night. It really sounded like a truck engine. The next day I told front desk and they send someone up quickly to repair it. Unfortunately the problem resurfaced. By that time though i was leaving.
The worst was the restaurant. Three people and you would think we would get our meals together. Wrong. They were delivered separately. We ordered a bottle of wine and usually the server pours....this time I had to do the honours.
I guess someone saw how service was because at 9:30 that night they sent up a bottle of champagne as an apology. By that time though I was not interested in champagne. (next time guys, give your guests a credit on the dinner).
Room service was great though and was no problem getting extra towels.
Very nice place but would not choose to stay there on a vacation

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 27, 2013

My family and I celebrated my Grandma's 80th Birthday here. The staff was wonderful. Food was great and service perfect. I have nothing to complain about, and will be back here again!!! Recommended for any service type: restaurant, spa and hotel.

Thanks Will, Tim, Allen, and the head Chef D...

Grandma was surprised and satisfied!!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed May 26, 2013

Viana is such a nice place to stay! It is close to the beach as well as a quick drive to Manhattan. The decor is modern, food is great and hotel is clean! Hani Shindi, Assistant General Manager, was so helpful and accommodating! I highly recommend this hotel compared to the neighboring hotels in the area. It is unique and has a city feel to it!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 24, 2013 via mobile

Stayed here for one night the Thursday before Memorial Day - my sister in law booked a block if rooms for a family function. I wasn't here for check in, but my wife advised that the valet was great, helped with bags, brought extra towels, water bottles and fruit.

The room itself was fine - we had a room in the second floor - 2 queens for the four of us (ugh - but it's only for one night). Tv decent, room kinda small, bathroom nice but small (bathroom sink drained poorly).

Worked out - 2 ellipticals, 2 treadmills, two bikes, all with individual tv's - two benches and plenty if dumbells.

They have breakfast buffet for $14 - wife went down to grab bagel and cereal snack for kids (SIS having brunch) and they didn't charge her.

Not sure of rate since we had group rate.

Would stay here again

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Viana Hotel and Spa

Address: 3998 Brush Hollow Road, Westbury, NY 11590
Phone Number:
Location: United States > New York > Long Island > Westbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Westbury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Viana Hotel and Spa 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Viana Hotel Westbury

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