Moved to NY a few months ago.. Thought customer service was seriously slacking everywhere I've gone, did some research and found this place! From the guys at the front desk whom where polite professional and VERY friendly! We ate upstairs at Marco Polo, Tim was amazing! Great server, even had the chef come out and ask my boyfriend what kind of dish he was looking for, and created something for him! By the way, best wings ever! Love the honey wine sauce! Had 2 days of massages, recommend Stephanie or Lee! 2nd day had pedi and mani, Francine was friendly and good at her job! So happy to have found this place and to see customer service at its finest! Will definitely be back!