Where do we start?! My husband and I stayed at the Viana twice in the past 6 months for business. Upon booking the reservation, the front desk was pleasant and accommodating. First great sign! When we arrived, Sean took great care of us...never ending professionalism and smiles. Our room was AMAZING and comfortable with a king size bed and the softest sheets. Extremely clean. (I'm a bit of a clean freak)!. The drivers Mike and Louis treated us with the friendliest care bringing us to our business meetings. We left the Viana feeling like family! We cannot express enough the beauty of this place. Their customer service is top notch. Oh, and the food is incredible with an Italian/Asian flare. We're staying at the Viana every chance we get. Even if we visit NYC we'll stay there and take the Long Island Railroad to Penn.