Stayed for two nights with a party of 6 and initially had a dissapointing experience with the taxi service recommended by the hotel.
However, after sending an email explaining what had happened and how it affected us, the manager called me and made a very appropriate adjustment to our charges. He could not have been more interested in our experience and anxious to "make things right."
The staff at this hotel had been very helpful, including the front desk and especially the doorman, but the manager really made us believe that they do want the travelers who stay with them to have a totally good experience.
We had a great coffee machine, free water, a microwave, refrigerator, and a very clean and spacious room at the Viana.
Would definitely recommend this as a place to stay in this area.
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- Also Known As:
- Viana Hotel Westbury