We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service” 4 of 5 stars
Review of Country Inn & Suites By Carlson, Buffalo South I-90

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Country Inn & Suites By Carlson, Buffalo South I-90 to your Saves list
Country Inn & Suites By Carlson, Buffalo South I-90
2.5 of 5 Hotel   |   164B Slade Ave, West Seneca, NY 14224   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Book early and Save 20%
Ranked #1 of 3 Hotels in West Seneca
Mississauga, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great service”
4 of 5 stars Reviewed January 2, 2013

We showed up early as we were going to the game, they were able to accommodate us for early check-in. The room was clean for the most part--there was some wrappers behind the side table which had been missed. We were on the first floor with easy access to the laundry, front desk and parking lots. 15-20 minute drive from the Bills Stadium.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Country Inn & Suites By Carlson, Buffalo South I-90, responded to this review, January 3, 2013
Thank you for staying at the Country Inn and Suites Buffalo South and posting such nice comments on TripAdvisor.

Our new hotel located minutes from Ralph Wilson stadium and between the Walden Gallaria Mall and the McKinley Mall is the ideal location if traveling for fun or business. With a fitness center, indoor pool, hot tub, business center and complimentary breakfast were are the best value in the Buffalo area.

We do hope to see you again soon.

Regards,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

228 reviews from our community

Traveler rating
    155
    63
    9
    0
    1
See reviews for
107
54
9
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
New York
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 1, 2013

Front desk staff were exceptional. Very knowledgable, helpful and even took on less than honest taxi driver! Hallways and room temps well controlled. Motion activated hallway lights weren't really an issue but we were right above the lobby stairs. Treadmills high quality and brand new. Snow and ice were always taken care of. Breakfast was average

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Country Inn & Suites By Carlson, Buffalo South I-90, responded to this review, January 2, 2013
Thank you for staying at the Country Inn and Suites Buffalo South and posting your experience on the largest travel review site on the planet, TripAdvisor.

It is always nice to hear when members of our team have satisfied a guest and I appreciate all of your feedback as we strive to always improve our guest offerings.

Thank you for your comments and confidence and we hope to see you again soon.

Yours In Hospitality,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 30, 2012

Wonderful Hotel. It is well cared for and clean. The staff is friendly and very helpful. One of the front desk clerks, Brian, actually cleaned the snow off of the cars in the parking lot and shoveled out a pathway to each car door. Exceptional service. I would recommend this hotel to everyone staying in Buffalo area.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Country Inn & Suites By Carlson, Buffalo South I-90, responded to this review, January 2, 2013
Thank you for staying at the Country Inn and Suites Buffalo South.

We sincerely appreciate your kind words and I will pass them along to our Guest Service Representative Brian.

Again, Thank you for your business and we look forward to seeing you again soon.

Best Regards,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barneveld
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 14, 2012

I stay at the West Seneca, New York facility about once a month. The accommodations are super though the breakfast is lame. We're usually on the 5th floor but last Tuesday we were on the 3rd. Maybe that was the problem. There is a 1000 megawatt light in the parking lot shining in our window. The sheer drapes can be drawn but have no effect (They're sheer). The solid drapes cannot be moved. I dug out an extra blanket from the closet and hung it over the window but it was not a solid fabric and didn't help much.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Country Inn & Suites By Carlson, Buffalo South I-90, responded to this review, December 19, 2012
Thank you for your continued patronage of The Country Inn and Suites Buffalo South.

I sincerely appreciate you posting on TripAdvisor and providing us with such valuable feedback. I assure you that the comfort of our guests is very important to us. I will be sure to review our breakfast offerings and also check the exterior lighting to make sure that the lights are all aimed correctly.

Again, thank you for your business and I look forward to seeing you again soon.

Sincerely,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 4, 2012

I stayed at this hotel in late November just before Thanksgiving. I will share with you the good and the bad (there's no ugly).

FYI: This is the first time that I stayed at this brand of hotel. I wanted to test it out in a low risk way since we would only be staying 1 night.

The Good:
- Hotel is new and clean;
- Lowest price in the area; :- )
- The frontdesk person was pleasant and efficient;
- The room is I stayed in (2 queens) was spatious;
- You get a decent hot breakfast (egss, sausages, hot/cold cereals, juices,....);
- Everything in the hotel is designed to be energy and water efficient (light bulbs, light sensors to turn on the light in common areas, toilet bowls, indoor pool water seems to be not heated...)

The Bad:
- Hallways are cold heat must be turned down low;
- The room was cold and it was difficult to get the temperature stabilised so thatwe could have a good sleep;
- Indoor pool was cold (like it wasn't heated). My son loves swimming but couldn't stay in the pool for more than 15 minutes. I didn't bother to complain since we would probably be given an excuse as to why the pool was cold. Further we were staying over night.
- The halways and the main entrance are dark (absolutely no light) until movement is detected by the light sensors. So imagime, when you get off the elevator both ends of the hallway is pitch black at night untill you start walking. Kin of creepy. I've never seen this at any hotel before.
- The breakfast in the morning wasn't replenished in a reasonable amount of time when the food trays were empty.
- I feel this hotel was designed to be like a Homewood Suites BUT this was a cheap copy of it!


Conclusion:

- The hotel is conveniently located off the I90 and is close to shopping and restaurants by car NOT by foot;
- Price was very competitive;
- Hotel is clean and was quiet;
- I would stay here again at the current price I paid. If the price is increased to what you would pay at the Homewood Suites or Hyatt Place, I would NOT stay here.

Cheers.

Room Tip: Make sure you get a good price for your room!!
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Country Inn & Suites By Carlson, Buffalo South I-90, responded to this review, December 6, 2012
Thank you for staying at the Country Inn & Suites Buffalo South and sharing your experience on TripAdvisor.

Our recently opened hotel was built to try and be as Eco-Friendly as possible without hampering the experience of our guests. I assure you that we have turned up the temperature of our pool water as this was not one of the ways we were trying to be Eco-Friendly. I apologize for our hallway lighting as we may need to make further adjustment in some areas. Overall the reaction from our guests has been positive to our environmentally friendly approach.

Again, Thank you for your business and your feedback and we look forward to seeing you on your next visit.

Sincerely,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altoona, Pennsylvania
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 26, 2012

We stayed here after a Buffalo Bills - Miami Dolphins game we attended on our way to Canada. I booked it based on its reviews on tripadvisor, and was not disappointed! The hotel was very clean, staff was friendly, and rooms were spacious and new. Great location (not far from Ralph Wilson Stadium and there's a K-Mart nearby for anything we forgot to pack). My only complaint (as others have stated) is that the current sign is hard to see from the road. This was the nicest hotel we stayed in during our trip. Would definitely stay here again if we return to a game in Buffalo!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Country Inn & Suites By Carlson, Buffalo South I-90, responded to this review, December 1, 2012
Thank you for staying at the Country Inn and Suites Buffalo South. We are proud of our hotel and our number one ranking on TripAdvisor.

I am pleased to tell you that we are currently working with the Town and our neighborhood to obtain approval for more signage. We are in the final stages of the approval process and hope to have our new electronic sign very soon.

Thank you for your business and TripAdvisor review.

Sincerely,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 20, 2012

The staff were very nice, the rooms were very clean and the building was nice and quiet at night. Great value and conveniently located right off the highway just south of downtown buffalo. I would definitely recommend this hotel to travellers of all ages. They also have rooms with a separate living room section that has a pullout sofa which is very convenient if you are in need of a third bed in your room. There was a television in both the main bedroom and living room.

Room Tip: Items at the breakfast run out if you show up at the end.
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Country Inn & Suites By Carlson, Buffalo South I-90, responded to this review, November 21, 2012
Thank you for your nice comments regarding the Country Inn and Suites Buffalo South.

I am delighted that our new hotel and dedicated team were able to make such a nice impression. Located between the Walden Galleria and McKinley Shopping Malls and minutes from downtown makes us the ideal hotel when visiting Buffalo.

Thank you for your business and sharing your experience.

Sincerely,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Country Inn & Suites By Carlson, Buffalo South I-90? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Buffalo South I-90

Address: 164B Slade Ave, West Seneca, NY 14224
Phone Number:
Location: United States > New York > West Seneca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in West Seneca
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Buffalo South I-90 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Located at exit 55 from NYS Thruway Exit 55E Ridge Rd. West Seneca. Minutes from downtown Buffalo, Orchard Park, Ralph Wilson Stadium, Buffalo Bills, East Aurora, Hamburg, Cheektowaga, Lackawanna and South Buffalo. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Hotels.com, Travelocity, Odigeo and Tingo so you can book your Country Inn & Suites By Carlson, Buffalo South I-90 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Country Inn & Suites By Carlson, Buffalo South I-90, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.