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“Great Value” 5 of 5 stars
Review of Staybridge Suites Buffalo/West Seneca

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Staybridge Suites Buffalo/West Seneca
3.0 of 5 Hotel   |   164 Slade Ave, West Seneca, NY 14224   |  
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Ranked #2 of 3 hotels in West Seneca
White Lake, Michigan
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Great Value”
5 of 5 stars Reviewed February 27, 2013

This hotel is very clean and the staff is friendly and helpful. Laundry is free, they have a light dinner Tuesday - Thursday and a nice breakfast everyday. Rooms and beds are very comfortable. I spend a lot of time in Buffalo and this is by far my favorite hotel in the area.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, March 2, 2013
Dear Mr. Grabow

Thank for staying at the Staybridge Suites Buffalo South. We value your continued commitment to our hotel and I do hope that you are enjoying all of the benefits of your Priority Club status.

Our hotel is the ideal choice for people doing business in Buffalo as our location makes us central to everywhere. As you are aware Buffalo is the "20 Minute City" meaning one can get anywhere in Western New York in 20 minutes. Our location off of I-90 exit 55w is perfect for doing business anywhere in Western New York.

Again, Mr. Grabow we appreciate your business and we will see you on your next visit.

Best Wishes,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

81 people have reviewed this hotel

Traveler rating
    52
    19
    4
    3
    3
See reviews for
27
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

Wow, this was such an amazing place.... There were 4 women travelling and we got stranded in Buffalo for a nite and checked out 3 hotels and this one won hands down... Little bit higher in price than the others BUT..we all got a full course supper ncluding beer and wine plus
breakfast. So for the few dollars more than just a room (19.00) to be exact. we couldn't go wrong. We were all very impressed when we walked into our 1 bdrm. suite. It was absolutley Beautiful.... We will all stay there again for sure....And the staff were all very friendly... absolutely NO complaints. The rooms & lobby were all very clean.. It gets a 10 from all of us!!!!

THANK-YOU TO ALL STAYBRIDGE EMPLOYEES!!!!

Room Tip: I don't think it really matters. Once you stay at Staybridge...it will be very hard to stay anyw...
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, March 2, 2013
Thank you for staying with us at the Staybridge Suites Buffalo South and sharing your experience with the traveling public on TripAdvisor.

While our all suite hotel with full kitchens is convenient for everyone, guests staying for 7 nights or longer find superb value in our hotel. We like to say "Just bring your toothbrush" as we have everything else you will need including free laundry!

Again, thank you for your nice comments and your business.

Sincerely,

Kevin Verrall
Vice President & General Manager-Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 23, 2013 via mobile

We stayed at this Staybridge Suites for about a week when we moved to Buffalo. We had a one-bedroom suite for the 4 of us -2 adults and 2 kids. The hotel was very clean, both the rooms and common areas. Since we stayed mid-move, I liked the free use of washers and dryers. The breakfast was great - plenty of hot and cold options, as well as healthy choices. The evening meal on weeknightd (Tues-Thur) was also good and a great way to save money.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, March 1, 2013
Thank you for staying at the Staybridge Suites Buffalo South and sharing your experience with the world's largest travel site, TripAdvisor.

I will be sure to share your comments with our entire team.

Thanks again and welcome to Buffalo.

Sincerely,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binghamton, New York
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 28, 2012

I stayed here for a night for a competition that was going on in Buffalo and we stayed here. I loved the pool and the gym. I especially loved the hot tub. And the flat screen TVs! The breakfast was very tasty but we had a very difficult time trying to find a place to sit. So I had to stand but the rest of my family found seats. But when I was sleeping I woke up hearing someone In the hallway going "Oh my gosh Its that guy from the Buffalo Bills!" Its not very soundproof the door/wall. But overall experience was great. I would definitely recommend to stay here! It isnt very far at all from Buffalo and The Stadium where the buffalo bills play and this college that I forget the name of! Also Niagara Falls!:)

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, January 26, 2013
Thank you for staying at the Staybridge Suites Buffalo South and providing your feedback on TripAdvisor.

We value your business and appreciate your comments regarding breakfast seating as we continue to strive to exceed the expectations of our guests.

Again, Thank you and we look forward to seeing you again soon.

Warm Regards,

Kevin Verrall
Vice President & General Manager-Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, NY
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 20, 2012

My son and I stayed at this hotel for two nights. We had a lovely two bedroom suite. The hotel is new, and the decor is simple but lovely: dark wood furniture, greys, browns, and blues; two full baths, a full kitchen and three flat screen TV's: one in the living room, and one in each bedroom. THe beds are comfortable, with a choice of pillows--many pillows on each bed to choose from! We slept well, as the hotel was quiet and enjoyed the free buffet breakfast (make your own Belgian waffles) by the fire in the hotel "great room" behind the lobby. There even is a theater room for guests to use, with comfortable over stuffed theater seats and a big screen. There was a mistake with our reservation--the hotel had us arriving a day earlier than we were supposed to, and so had charged us as a no show for that night. However, this was handled very professionally by the hotel manager who checked us in, and the extra night's charge was removed from our credit card. It's a lovely hotel and a good value.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, November 21, 2012
Thank you for your business and positive review of the Staybridge Suites Buffalo South.

It is always nice to hear when we have exceeded the expectations of our guests. I am glad that you were able to experience one of our oversized two bedroom two bathroom suites. As I am sure that you will agree our suites are the size of many apartments. Although while staying in an apartment you can't experience one of our complimentary homemade belgian waffles for breakfast.

Again, thank you and we look forward to seeing you again soon.

Sincerely,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
5 of 5 stars Reviewed November 16, 2012

I stayed here for 7 weeks and had a fabulous experience at this hotel. I would recommend anyone to stay here if they are planning to stay in the Buffalo area whether it be for business or travel. The staff is friendly, environment is pleasant, and service is unbeatable. The complimentary hot breakfasts everyday are great and dinners given Tuesday, Wednesday, and Thursday are really great and convenient. This hotel really does it right and I don’t have any complaints. I must say that Rose preparing breakfast in the morning is absolutely fabulous and always made me feel welcomed and at home. She is an unbelievable employee and should be rewarded for her hard work and dedication for excellent service to all who stay there. Thanks Staybridge!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, November 17, 2012
Thank your for your gracious words on TripAdvisor regarding your recent stay at the Staybridge Suites Buffalo South.

I will be sure to share your comments with our entire team. It is so kind of you to single out breakfast attendant Rose. We are so happy to have her as part of hotel organization for almost 12 years.

Again, Thank You.

Kevin Verrall
Vice President & General Manager Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Top Contributor
215 reviews 215 reviews
56 hotel reviews
Reviews in 80 cities Reviews in 80 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed November 8, 2012

We recently stayed here for four nights in a two-bedroom suite with my elderly Mum while visiting family in Hamburg. The hotel staff are fabulous, there were only two minor issues we experienced. The temperature of the hot breakfast foods and the housekeeping. All four mornings we were here, the food in the hot breakfast area was luke warm to cold - whether it be the scrambled eggs or the omlettes etc. They really need to address this problem or add a microwave in the breakfast area! I can't abide luke warm food that is supposed to be hot. On a plus side the oatmeal, cereal, yogurts, fresh fruit and coffee and carb area are all excellent - such a lot of choices plus hard boiled eggs and waffles too and the coffee appeared to be endless! Be advised that you do not get the level of housekeeping that you get a a Residence Inn, so just be aware. On the weekends, there is only light housekeeping and it has to be requested. On the Monday, we received no housekeeping at all and when I called to advise the front desk, they did not offer me any discount at all and this hotel is not inexpensive. On the plus side the hotel is really nice, sometimes they have a fire burning at night in reception, and once we found freshly baked cookies in reception which was nice plus our welcome bags were a nice treat. We never experienced a problem finding room to sit down at breakfast which we have previously encountered when staying at the Res.Inn in Cheektowaga just north of West Seneca. We did not have time to use the pool or workout rooms but they are on site and there is a grocery store across the street (TOPS) and a Wegmans close by too as well as a Wendys. it is close to a main highway so easy to get on the road to Buffalo and the airport. The staff are really super nice; in particular we would like to say how much we enjoyed meeting Rose in the breakfast area who is a total gem of an employee and couldn't do enough to help we Brits out! Thanks Rose!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, November 17, 2012
Thank you for staying at the Staybridge Suites Buffalo South and giving such valuable feedback on TripAdvisor.

I apologize that there was a time that you received found that was not hot. I will review our temperatures in our warming areas as well as our heating procedures to make sure that we are delivering the high quality food that we are trying to deliver.

I will also pass along your kind comments to Rose and the other members of our team. In addition I am glad you enjoyed the chocolate chip cookies.

Best Wishes,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Staybridge Suites Buffalo/West Seneca

Address: 164 Slade Ave, West Seneca, NY 14224
Phone Number:
Location: United States > New York > West Seneca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in West Seneca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Buffalo/West Seneca 3*
Official Description (provided by the hotel):
Staybridge Suites your extended stay hotel is located in the heart of West Seneca NY, minutes from Buffalo, Orchard Park and the East Aurora. Our all suite hotel is also within miles of many of Western New York s most desirable attractions including Niagara Falls, Casino Niagara, Walden Gallaria Mall, McKinley Mall, Ralph Wilson Stadium (Home of the Buffalo Bills), HSBC Arena (Home of the Buffalo Sabres),The Buffalo Convention Center, University of Buffalo, Buffalo-Niagara International Airport and the Downtown Buffalo entertainment district. Our location is ideal for conducting business with General Motors, Ford, Rich's Products, General Mills, New Era Cap, Geico Insurance, General Electric, Dunlop, United Healthcare, Mercy Hospital, VA Hospital, Roswell Park Cancer Institute,HSBC Bank, Fisher Price, Sorrento, Curbell, Enidine, Gaymar & Motorola At Staybridge Suites you can expect your stay will feature a superior upscale studio, one bedroom or two bedroom suite including fully equipped kitchens and free high speed Internet. Amenities include complimentary laundry facilities, fitness room, business center, indoor pool, meeting room, community area with fireplace, daily breakfast buffet and a Sundowner evening reception. When visiting Buffalo South we have what you need. Staybridge Suites is your best stay for a week, a month or even a year. ... more   less 
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Also Known As:
Staybridge Suites Buffalo/West Seneca Hotel West Seneca

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