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“Excellent Stay and Service” 5 of 5 stars
Review of Staybridge Suites Buffalo/West Seneca

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Staybridge Suites Buffalo/West Seneca
3.0 of 5 Hotel   |   164 Slade Ave, West Seneca, NY 14224   |  
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Ranked #2 of 3 Hotels in West Seneca
Buffalo, New York
1 review
“Excellent Stay and Service”
5 of 5 stars Reviewed November 16, 2012

I stayed here for 7 weeks and had a fabulous experience at this hotel. I would recommend anyone to stay here if they are planning to stay in the Buffalo area whether it be for business or travel. The staff is friendly, environment is pleasant, and service is unbeatable. The complimentary hot breakfasts everyday are great and dinners given Tuesday, Wednesday, and Thursday are really great and convenient. This hotel really does it right and I don’t have any complaints. I must say that Rose preparing breakfast in the morning is absolutely fabulous and always made me feel welcomed and at home. She is an unbelievable employee and should be rewarded for her hard work and dedication for excellent service to all who stay there. Thanks Staybridge!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, November 17, 2012
Thank your for your gracious words on TripAdvisor regarding your recent stay at the Staybridge Suites Buffalo South.

I will be sure to share your comments with our entire team. It is so kind of you to single out breakfast attendant Rose. We are so happy to have her as part of hotel organization for almost 12 years.

Again, Thank You.

Kevin Verrall
Vice President & General Manager Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
    59
    19
    4
    3
    3
See reviews for
29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Miami
Top Contributor
371 reviews 371 reviews
64 hotel reviews
Reviews in 102 cities Reviews in 102 cities
254 helpful votes 254 helpful votes
4 of 5 stars Reviewed November 8, 2012

We recently stayed here for four nights in a two-bedroom suite with my elderly Mum while visiting family in Hamburg. The hotel staff are fabulous, there were only two minor issues we experienced. The temperature of the hot breakfast foods and the housekeeping. All four mornings we were here, the food in the hot breakfast area was luke warm to cold - whether it be the scrambled eggs or the omlettes etc. They really need to address this problem or add a microwave in the breakfast area! I can't abide luke warm food that is supposed to be hot. On a plus side the oatmeal, cereal, yogurts, fresh fruit and coffee and carb area are all excellent - such a lot of choices plus hard boiled eggs and waffles too and the coffee appeared to be endless! Be advised that you do not get the level of housekeeping that you get a a Residence Inn, so just be aware. On the weekends, there is only light housekeeping and it has to be requested. On the Monday, we received no housekeeping at all and when I called to advise the front desk, they did not offer me any discount at all and this hotel is not inexpensive. On the plus side the hotel is really nice, sometimes they have a fire burning at night in reception, and once we found freshly baked cookies in reception which was nice plus our welcome bags were a nice treat. We never experienced a problem finding room to sit down at breakfast which we have previously encountered when staying at the Res.Inn in Cheektowaga just north of West Seneca. We did not have time to use the pool or workout rooms but they are on site and there is a grocery store across the street (TOPS) and a Wegmans close by too as well as a Wendys. it is close to a main highway so easy to get on the road to Buffalo and the airport. The staff are really super nice; in particular we would like to say how much we enjoyed meeting Rose in the breakfast area who is a total gem of an employee and couldn't do enough to help we Brits out! Thanks Rose!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, November 17, 2012
Thank you for staying at the Staybridge Suites Buffalo South and giving such valuable feedback on TripAdvisor.

I apologize that there was a time that you received found that was not hot. I will review our temperatures in our warming areas as well as our heating procedures to make sure that we are delivering the high quality food that we are trying to deliver.

I will also pass along your kind comments to Rose and the other members of our team. In addition I am glad you enjoyed the chocolate chip cookies.

Best Wishes,

Kevin Verrall
Vice President & General Manager-Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 21, 2012 via mobile

Loved having a separate bedroom and sitting area. Everything was very clean. Full kitchen if we had needed an extended stay. The breakfast was wonderful. I would definitely stay here again. Price was great

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, October 22, 2012
Thank you for staying at the Staybridge Suites Buffalo South and sharing your experience on TripAdvisor.

I sincerely appreciate your comments and I will be sure to share them with our team.

Again, thank you for your business and we hope to see you again soon.

Best Wishes,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 17, 2012

We stayed over the weekend at this hotel with two small children and two adults. It was an excellent option - clean, affordable, and roomy. Staff were incredibly friendly and breakfast/dinner were served. We actually opted to buy groceries from the store across the street (literally) and make breakfast/lunch for the kids in our kitchen. For families with little kids, this is a great option. We will be staying again on our next trip.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, October 3, 2012
Thank you for staying at the Staybridge Suites Buffalo South and sharing your experience on TripAdvisor.

It is always nice to hear when we have exceeded the expectations of our guests. I will be sure to share your comments with our entire team.

Yours In Hospitality,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
1 review
5 of 5 stars Reviewed September 15, 2012

We went on a trip to Niagara falls. I was looking for a hotel and Staybridge suites had good rating at this site, so I wanted to try it out. It turned out to a be a very nice place to stay. If they maintain the same standard of service, Staybridge suites will remain one of the best places to stay in the Buffalo/West Seneca region.

Thanks to all the wonderful staff for making our stay memorable.

Rajanikanth

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, October 3, 2012
Thank you for staying at the Staybridge Suites Buffalo South and posting such a nice review on Tripadvisor.

Your thoughtful comments are sincerely appreciated and I will be sure to share them with our entire team.

We hope to see you again soon.

Best Wishes,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 9, 2012

At the end of five weeks in California, Colorado, Louisiana, Washington DC and New York city, we looked for a hotel with full kitchen and multiple sleeping spaces. Staybridge was without doubt the hands-down flat-out winner by a very large margin. We were given a complimentary upgrade to a better suite than we had reserved. The rooms were clean, spacious, well equipped, and comfortable. Two bathrooms, a kitchen, a loung and two bedrooms at this price, with complimentary hot breakfast and free wifi .. I can find little to complain of.

Room Tip: Our room was generally well situated, on the second floor at the rear of the building. It was a good...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, August 11, 2012
Thank you for staying at the Staybridge Suites Buffalo South and posting such kind words regarding your stay experience on the worlds largest travel site TripAdvisor.

I will be sure to share your comments with our entire team.

Thanks again and we hope to see you again soon.

Yours In Hospitality,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaughan, ON
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 7, 2012

Stayed here over the weekend with my wife and two children and this place is very nice.
Staff very warm upon check-in when I asked for area restaurants and they gave treats to my girls. Hotel was very clean and I had a chance to use the work-out room on Sunday which has some good cardio units. BReakfast in the morning had eggs, ham, waffle station and a nice selection of breads, cakes and cereals. I am a big coffee drinker myself and from Canada and I must say that Staybridges selection of Wolf Gang Puck coffee is a great one!
Thank you!

Room Tip: Only about 8 minutes on my GPS from Galeria Mall but if you want a less busy local mall try McKinley...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinVerrall, Vice President & General Manager-Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review, August 11, 2012
Thank you for staying at the Staybridge Suites Buffalo South. It is always nice to know that we have delivered on our service and quality promise.

I will be sure to share your kind words with our dedicated team.

Again, thank you for staying with us and we look forward to serving you again soon.

Best Regards,

Kevin Verrall
Vice President & General Manager-Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Buffalo/West Seneca

Address: 164 Slade Ave, West Seneca, NY 14224
Phone Number:
Location: United States > New York > West Seneca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in West Seneca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Buffalo/West Seneca 3*
Number of rooms: 105
Official Description (provided by the hotel):
Staybridge Suites your extended stay hotel is located in the heart of West Seneca NY, minutes from Buffalo, Orchard Park and the East Aurora. Our all suite hotel is also within miles of many of Western New York s most desirable attractions including Niagara Falls, Casino Niagara, Walden Gallaria Mall, McKinley Mall, Ralph Wilson Stadium (Home of the Buffalo Bills), HSBC Arena (Home of the Buffalo Sabres),The Buffalo Convention Center, University of Buffalo, Buffalo-Niagara International Airport and the Downtown Buffalo entertainment district. Our location is ideal for conducting business with General Motors, Ford, Rich's Products, General Mills, New Era Cap, Geico Insurance, General Electric, Dunlop, United Healthcare, Mercy Hospital, VA Hospital, Roswell Park Cancer Institute,HSBC Bank, Fisher Price, Sorrento, Curbell, Enidine, Gaymar & Motorola At Staybridge Suites you can expect your stay will feature a superior upscale studio, one bedroom or two bedroom suite including fully equipped kitchens and free high speed Internet. Amenities include complimentary laundry facilities, fitness room, business center, indoor pool, meeting room, community area with fireplace, daily breakfast buffet and a Sundowner evening reception. When visiting Buffalo South we have what you need. Staybridge Suites is your best stay for a week, a month or even a year. ... more   less 
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Also Known As:
Staybridge Suites Buffalo/West Seneca Hotel West Seneca

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