When we booked one nights accommodation we were not informed that we were not allowed a newborn in the premium rooms, my partner booked & we were waiting for confirmation - no email & no call - we had to call them. Then upon calling we were told that we could only have a superior room since we were not allowed three in a premium room - no cot allowed. My partner called again & spoke with David who was extremely helpful & said that we could definitely have a premium room with a cot - which us what we had paid for. The room was nice & clean - though we had an adjoining door which we could hear every word the neighbouring couple said. We were told to ring the following morning to see of we could have a late check out as we had a newborn & we were getting the 4.30 ferry back to Perth. David said we should be ok to do so but just to confirm. We called & spike with Renae who informed us that we could have an extra hour - as it was raining we decided we couldn't spend a day on the island in the rain so we were able to get an early ferry at 9. My partner accidentally informed reception of the incorrect time - we notice our luggage hadn't gotten to the boat so we called reception. Renae informed us that there was no ferry to Hillarys at 9am & that our luggage would go to Freo on the 10am ferry. I informed her that we were infant in the 9am ferry waiting to leave - 15 mins to go. My partner had to race back to reception to retrieve the bags & run all the way back to the ferry since Renae seemed incapable if organising or even looking to see of our luggage had been moved. It's disappointing that all it takes is a staff member to ruin a lovely mini stay in Rotto! We also called to order a baby bath as in the hotels book/notes it said they were provided - however upon requesting one we were told that they do not do thus service??
We will return to beautiful Rottmest but we will definitely not book at the Rottnest Lodge & we will inform all family & friends to book elsewhere!
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- Also Known As:
- Rottnest Hotel Rottnest Island
- Rottnest Island Hotel