I recently visited Sumudra as I had heard such good things about this restaurant from a few friends that I was excited to try it out. I am a vegan so a whole menu that serves vegan food that they use from home grown ingredients was very exiting to me.
The cafe is beautiful and the food was only OK, wholesome but nothing that special. Our table was very wobbly, which the waitress did nothing to fix.
What really concerned me and drove me to write my first review on Tripadvisor was the attitude of the staff and the disgusting excuse for a cup of coffee.
Our waitress was apathetic and miserable, which really effected our experience and the atmosphere. But that is nothing compared to the manager!
My friend complained about the coffee that was so bitter it was undrinkable, also we were charged $1.50 more for each juice that was priced on the menu.
The "manager" simply denied our complaint with a response of - "we haven't had a complaint about the coffee in over 4 months because it's organic" - So what if it is organic? It can still get burnt and become unpalatable.
The worst thing about this entire experience is that the whole time we were trying to polity let him know that we were not happy with our coffee, he wouldn't even look us in the eyes whilst we was talking to us.
And he didn't even give us our money back for the coffee or the extra we paid for the juice.
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