To be generous Id say 3 star. The rooms are small and headboards are filthy. Shampoos and soaps smell disgusting and that same smell in the hallways will start getting on your nerves after second day.Room service will always get your order wrong and the over priced restaurant will serve you food that would make real italians cry in dissapointment. Who puts canned mushrooms on a pizza, do they know how to make dough and your cheeses are suppose to be the best, so why is it tasteless and stale??
Btw you will never have internet service!! You are super far from the beach and each taxi ride down will cost a minimum of 20 euros, depending on if theyre scamming you or not...
Some hotel staff is awesome and some are incapable of anything.
What is most sad is most of the "life" of Capri is down by the square, you wont see any unless you go because Palace hotel is boring and mostly senior citizens. Have fun if you are 67+, like garbage food, dont mind paying 40$ for a 12in nasty pizza ooozing olive oil, have your eyes burn from the soap, sleep in filth and want to stare at view. Cause thats what you are paying for!