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“Hard bed - A/C turns off all night long!” 2 of 5 stars
Review of Hampton Inn Rochester Webster

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Hampton Inn Rochester Webster
2.5 of 5 Hotel   |   878 Hard Road, Webster, NY 14580   |  
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Ranked #1 of 4 Hotels in Webster
Certificate of Excellence 2014
GreenLeadersBronze level
Knoxville, Pa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Hard bed - A/C turns off all night long!”
2 of 5 stars Reviewed June 10, 2013

Super 8 down the road is a much better value! At 10:01 the man taking care of the breakfast told two little boys that they could not get milk for there cereal. They even brought their own cereal from home. Realy could do a better job! Can turn adults away anytime but please do not treat children in that mannor! When I told the lady at the desk she just rolled her eyes!

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

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Yomara D, General Manager at Hampton Inn Rochester Webster, responded to this review, June 11, 2013
I appreciate the review of your recent stay at our hotel. I'm sorry that you experienced a poor level of service and assure you that this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff and the next time you are in the area we would love to have you come back and experience what our warm Hamptonality is all about.

Thanks!

Yomara De Jesús
General Manager
Hampton Inn Webster
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 reviews from our community

Traveler rating
    153
    51
    13
    4
    0
See reviews for
99
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Jacksonville, United States
1 review
5 of 5 stars Reviewed June 9, 2013

I continue to be a Hampton fan. Once again, everything was very good or better than expected...quick check-in, friendly staff, excellent accommodations, comfy bed, great continental breakfast...this was my first visit to NY and to this Hampton...I'll be back next time I'm in you city.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2013

Rooms were clean and friendly customer services. The staff were friendly and pointed out the lay out of the hotel property. They called the room to see the room met my satisfaction. The property was clean, lobby, and breakfast bar.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed June 3, 2013

Great Staff...Booked 26 rooms for our wedding guests and everything went well. Also used Hampton 2 years ago for my other daughter's wedding. Having shuttle service to reception was big decision factor over choosing the 2 other hotels in town. Jaime Dengal coordinated everything to perfection and Emilie Lofaso was very helpful to all our guests. Would highly recommend this site again !!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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Webster, United States
1 review
4 of 5 stars Reviewed May 29, 2013

Although my girlfriend and I checked in at this hotel after 10:00pm and felt that we should've got some type of small discount for coming very late we still enjoyed ourselves and found this hotel to be better than many others. The rooms temperature control was very satisfying and it smelled very good. The bed was comfortable and I was able to sleep way better here than I would be able to at home. The walls were sound proof and watching the Miami heat game on the HD Tv was just wonderful.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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Saratoga Springs, United States
1 review
5 of 5 stars Reviewed May 24, 2013

You can't ask for a nicer hotel to stay in. I didn't find one thing wrong with this hotel. I travel 2 to 3 times a month and you really can't go wrong with Hampton Inns in general. The staff was wonderful. We had a slight problem with our Tax Exemption forms but it was straighten out in minutes and we were on our way. This hotel is definitely 5 stars.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Nova Scotia, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 21, 2013

We stayed at the Hampton Inn Rochester-Webster on May 16, 2013. I wish all hotels provided the same quality of service and extra thoughtful touches that this one does! Our check-in was smooth and pleasant, and our room was lovely. The hotel offers a very nice Happy Hour from 5:30 to 6:30 on Mondays to Thursdays, which was totally unexpected! The breakfast was excellent; the fitness room is top-notch; and the pool and hot tub are very relaxing. There are chair lifts for both the pool and the hot tub. We had already booked a return stay for early June, and requested the same room, which was set up for us immediately. We will be staying at this hotel again next year!

Room Tip: Suites are all nice, but corner rooms are exceptionally nice.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Rochester Webster

Address: 878 Hard Road, Webster, NY 14580
Phone Number:
Location: United States > New York > Finger Lakes > Webster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Webster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Rochester Webster 2.5*
Number of rooms: 90
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Also Known As:
Hampton Inn Rochester Webster Hotel Webster

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