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“Great place to stay in Webster, NY” 5 of 5 stars
Review of Hampton Inn Rochester Webster

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Hampton Inn Rochester Webster
2.5 of 5 Hotel   |   878 Hard Road, Webster, NY 14580   |  
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Ranked #1 of 4 Hotels in Webster
GreenLeadersBronze level
Rochester, New York
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
“Great place to stay in Webster, NY”
5 of 5 stars Reviewed April 10, 2013

We compared to Fairfield and Holiday Inn Express in Webster and found this had a greater benefit for the money. (Make sure you ask for the AAA discount)

New hotel with great services and staff.

Had a great family reunion with no issues. We will be back!!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
    135
    39
    12
    3
    0
See reviews for
86
26
10
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Rochester, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2013

We stayed for 1 night and got a suite for spring break "staycation". We were able to check in early and check out late so the kids could swim more. The room was very clean, the pool area was very nice. The complimentary breakfast was amazing! Staff was friendly. Lobby was very clean. Overall the hotel looks to be newer, updated, and clean. Definitely would stay here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 31, 2013 via mobile

Spending 2 nights here to visit family in Penfield for Easter. First night was fine, even with the hotel full of swim team kids and their parents. The noise settled down after 10 pm, and the front desk was smart enough to put us in a room far from the "action" on the top floor. The only downer was coming back tonight and finding our room had not been made up. We let the front desk know and they were nice enough to offer us another room, which we didn't take them up on since we're pretty seasoned travelers. But we wanted them to at least have the oversight on record with the housekeeping staff. Breakfast was fantastic and a big hats off to that staff, who kept the hot food coming even with the throng of hungry swimmers glomming down breakfast before they left.

Stayed March 2013, traveled as a couple
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chrismellone, General Manager at Hampton Inn Rochester Webster, responded to this review, April 2, 2013
Randy,

Thank you for taking the time to share feedback on your recent stay with us. We are glad to hear you enjoyed your stay and apologize for our housekeeping misstep. We appreciate your input and we hope you will return to stay with us the next time you are in the area.

Thank you,
Chris Mellone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
5 of 5 stars Reviewed March 31, 2013

I was trying to locate a hotel near the Strong Museum of Play for my family to stay. This hotel is about 10 minutes away. It is very safe. It is clean and the staff is exceptionally friendly. The indoor pool was perfect for the children to unwind. The bed was very comfortable. Plenty of parking. And Breakfast...what can I say? Large variety for everyone. Very stress free!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webster, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 30, 2013

The rooms are clean and functional. I especially liked the frig and microwave. What sets this hotel apart from others is its staff. We were part of a very large group. The staff had us all checked in to our rooms within minutes. Everyone greeted us with a smile and were willing to help no matter the request (Emilie was especially helpful). I would surely stay here again if I were in the area.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Top Contributor
52 reviews 52 reviews
46 hotel reviews
Reviews in 39 cities Reviews in 39 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed March 26, 2013

Hotel itself was clean and updated. However, the walls of the hotel are (appear to be) paper thin and you could here a ton of noise. To be fair, there was a large group in the hotel and they were making a lot of noise -- I have to assume that this is generally not the case. The breakfast was included and did the trick just fine (think cereal, fruit, toast, eggs, pancakes, etc). We would likely stay here again as its very close to family, however the noise issue will be on my mind...

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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chrismellone, General Manager at Hampton Inn Rochester Webster, responded to this review, March 28, 2013
Thank you for your review of your stay at our hotel. We always appreciate hearing from our guests, we understand that noise from neighboring guests was an issue during your time with us and apologize for this disruption. We work hard to assure the comfort and safety of our guests and we will share your comments with our facilities team to see what might be done to correct this issue. I do hope the next time you return to area you consider staying with us again so we might show you an improved quality of stay and the quiet hotel experience you expect.

Thank you,
Chris Mellone
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed March 18, 2013

I have stayed in many hotels and motels around the world, ranging from 1 to 5 stars -- and this hotel, though unexpected, is hands down the best hotel I have ever stayed at. The staff was incredibly friendly and accomodating, the rooms were clean and spacious, and the atmosphere of the lobby was so welcoming. I was in town with my family for a funeral, and the staff (not just one person, but everybody who worked there), was beyond helpful in seeing that we were taken care of. They worked together as a team and treated us like family, welcoming us into the hotel as if it were our home. On top of the great service, the rooms were clean and the breakfast was delicious. I can't imagine any hotel would even come close to compare. If you are staying over in Webster, New York -- look no further for the friendliest and most accommodating place around. I will definitely be staying here again.

Room Tip: Although all rooms are nice, book the Junior Suite -- the extra space is worth the extra $$.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Rochester Webster

Address: 878 Hard Road, Webster, NY 14580
Phone Number:
Location: United States > New York > Finger Lakes > Webster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Webster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Rochester Webster 2.5*
Number of rooms: 90
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Also Known As:
Hampton Inn Rochester Webster Hotel Webster

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