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“Good infrastructure but expensive with poor service” 3 of 5 stars
Review of Valle Nevado

Valle Nevado
Chile
(56-2) 2477 70 00
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Type: Ski/ Snowboard Areas
Activities: Skiing, Heli-skiing
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Attraction Details
Owner description: Valle Nevado is South America's premier ski resort, offering access to the largest amount of terrain and the most modern lift system on the continent. New for 2013: the Curva 17 Day Visitor Center with a new gondola connecting with the Bajo Zero restaurant mid-mountain. The Valle Nevado complex provides a complete experience, including boutique shops, three hotels, private apartments, six restaurants, a full-service spa and fitness center, cinema, library, bars and lounges, wine tastings, a pub with live music, a sports entertainment center and a state-of-the-art events venue, all set to the breathtaking backdrop of the magnificent Andes. The 2013 season runs from June 28 to September 27.
Sao Paulo, SP
Senior Contributor
33 reviews 33 reviews
11 attraction reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Good infrastructure but expensive with poor service”
3 of 5 stars Reviewed November 22, 2012

The resort is one of the biggest in South America, with a good number of runs for each level and good lifts structure. It is very close to Santiago and other resorts such as La Parva, El Colorado and Farellones. But it is VERY expenssive. Be prepared to pay US$ 80 plus for a day pass and US$ 5 for a glass of water! And never mind the rude and arrogant staff, the crowds, huge lines and lack of organization all around. Try to focus on the beauty of the mountains and be very, very patient....

Visited July 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Northborough, Massachusetts
Top Contributor
285 reviews 285 reviews
65 attraction reviews
Reviews in 119 cities Reviews in 119 cities
151 helpful votes 151 helpful votes
“Best Ski Resort in South America”
5 of 5 stars Reviewed October 12, 2012

We have been skiing in Chile and Argentina every winter (summer in the USA) for the past 10 years. We have been to every major ski resort and with out a doubt Valle Nevado is the best ski resort in South America.

Skiing in South America is very iffy. Some years there is no snow at all, often there may be only a couple of large dumps a season. Valle Nevado seems to have the most reliable snow conditions due to its high altitude, and its snow making facilities. They do an excellent job of grooming the trails with what snow they have. They generally groom the trails too well, plowing down any mogals that might have formed. Off piste can be very good, but often times the snow conditions are not very good off piste towards the end of the season, usless you are lucky enough to be there right after a dump.

They have a very good lift system, and the trails are well layed out. I do wish they would replace the T bars in the back with chair lifts, rather than wasting their money by putting in a useless Gondola servicing the lower mountain parking lot.

Valle Nevado is interconnected with its two neighboring resorts, so it is possible to ski to all of them from the Hotels at Valle Nevado. This year they had two free lift tickets to its neighbors if you stay 7 days. In the past you had to buy a separate reduced price ticket to ski at its neighbors.

I can't say any thing about the rental equipment because we always bring our own gear with us, and we have never taken lesson there, but I have heard good things about the instructors in general.

The resorts in the USA and Europe are much larger, have better lift systems, and much more reliable snow, and great instructors , but if you want to ski in July, August and September the only choice other than Glacier skiing, is South America (or New Zealand).

Visited September 2012
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceVN, Guest Relations Manager at Valle Nevado, responded to this review, May 3, 2013
Thank you Boston Skier for your positive comments about Valle Nevado. The resort does in fact, as you state, have the best snow in South America on average, both in quality and quantity. Please come and visit us this year as we open two new lifts and new terrain. As you state, Valle Nevado has access to La Parva and El Colorado and these three resorts together measure 7,000 acres. That makes the Three Valleys the second-largest ski resort in the Americas! We invite you to come back this 2013 and see what we have in store for you, including a new terrain park, gondola, and a day visitor service area with parking, lockers, ticket office and rentals.
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Rio de Janeiro
Senior Contributor
41 reviews 41 reviews
18 attraction reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“Good service, regular food, bad place to be overall.”
2 of 5 stars Reviewed September 20, 2012

I know it was the end of the season, that there wasn't much snow anymore but that doesn't mean one shouldn't keep their business clean and tidy for tourists. The road up the hill is full of holes along the way, making the driving dangerous; lots of people up the mountain, dirty restroom, expensive pizza and good service at the lounge. Too bad I don't ski, but anyway, I don't recommend Valle Nevado.

Visited September 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
3 helpful votes 3 helpful votes
“Horrible Staff, Horrible Experience”
1 of 5 stars Reviewed September 4, 2012

The staff at this resort is extremely unprofessional. Before I even had a chance to get on the mountain, I was accused of stealing a ski instructor's poles. I was putting my skis on and grabbed MY poles, which happened to be the same kind as hers, and before I could take off she stopped my and told me that I was taking hers. I explained to her that I had just gotten there and knew that I had brought them. She wouldn't let it go, and on top of that she accused me of being "uneducated" and of lying to her. The entire ordeal was so aggravating to me that I didn't want to ski there anymore. Apparently I did not miss out on anything because according to my family members the conditions were poor and the runs were boring.

I have been a skier my entire life, and have never been treated like that by the staff of a ski resort. If I ever return to Chile, I definitely would not return to Valle Nevado.

Visited September 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceVN, Guest Relations Manager at Valle Nevado, responded to this review, May 29, 2013
Valle Nevado regrets that this skier did not enjoy his visit, however it must be pointed out that this individual did not spend more than several hours at the resort, did not ski or visit the back terrain of the resort, or use any of the resort's services. The person who posted this is seeking to air his grievances over a pair of poles and a heated argument he had with a ski instructor, rather than review the resort itself. He has waged a campaign against Valle Nevado over the ski poles on many websites, where the response has been hugely in favor of the resort. This 2013 season, Valle Nevado will also offer a brand-new day visitor center at Curva 17, with a large ski rental area and a newly replenished line of ski and snowboard gear for 2013, as well as lockers, a cafe, and a ski school desk. It has never been easier to rent equipment and get on the slopes quickly and easily!
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Tampa, Florida
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Ski Argentina instead!!!”
1 of 5 stars Reviewed September 2, 2012

How can Chile call themselves a world class ski destination when their areas are like this one (mind you this is supposed to be the best). First of all... access is horrible!!! Single lane road up the mountain with endless potholes... no barriers on most of the cliffs... a 40km drive takes 3 hours due to accidents on the road and people that do not follow the rule of up in the morning and down in the afternoon only.

Anyhooo... just for that I would say STAY AWAY... but lets review the actual place...

Food is veryyyy expensive... mind you I am not one to criticize prices while at Ski Resorts... but ~35USD for two ham and cheese sandwiches with coffee... Steep! Lunch was ~45USD for crepes and soda!!!! This is not the Ritz or the Peninsula Hotel. This is not really a driving factor for my review as expensive food comes with the ski sport .

What really drives my review is the ski conditions, the rental equipment, the lack of trees or any type of scenery to make skiing memorable. I opted to board this time... bad place to do this. The lifts are more geared for Ski folks. There was no powder (even though their site said they had packed powder as of last night). Snow making machines seemed to not have been used for a long time and there was multiple bare sports on the "groomed" trails with exposed dirt and rock.

The rental equipment is old and in bad shape (at least the boards I saw and the one I got). You have to pay ~7USD for a locker that is basically a plastic bag with your name on it that they store in a room.

The lifts are very slow! They use the same color tickets for everyone so the crew has to inspect your ticket up close to make sure you have access to the particular lift. Have their mgmt team not heard of color coding? The conveyor belt loading system causes many folks to fall and hence makes the process even slower.

Overall.... horrible experience. Only come here if you want to be able to say... yes, I have been to the Andes on the Chile side... otherwise go to Argentina instead!

Visited September 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceVN, Public Relations Manager at Valle Nevado, responded to this review, November 23, 2012
Thank you for taking the time to post your comments and thoughts about Valle Nevado. Your opinion is important to us. There are several topics you mentioned that we would like to respond to.

The road to Valle Nevado and Farellones is managed by the Lo Barnechea Municipality, which recently announced the future overhaul of the road into a fast-moving highway by 2016. Meanwhile, the Municipality is fixing and repaving much of the road this year to be ready by the 2013 season, adding more guardrails and generally making the drive up safer and faster.

Valle Nevado is just 31 miles from Santiago, and only in instances such as heavy snowfall does it take more than 90 minutes to get to Valle Nevado, and only in rare instances (such as an accident) does it take anywhere approaching 4 hours.

Valle Nevado has the most modern lift system in South America, with Chile's only high-speed quad, and a new gondola for this upcoming 2013 season. Every resort in South America is dominated by T-bars, and Valle Nevado is not an exception when it comes to this. We wonder why you think Argentina is better when the overall snow quality in Chile is on average far better than Argentina, and many of Argentina's resorts have surface lifts and older lifts, and prices on average are the same?

All major South American ski resorts are above treeline, this is simply the geography of the Andes Mountains, which are the 2nd highest in the world. Valle Nevado sits at 9,924 feet in altitude which is higher than most US resorts, and the views are spectacular -- we suggest you visit our website to see for yourself.

We update our rental gear each year and this upcoming 2013 season Valle Nevado will update its entire snowboard collection with new Burton-brand boards and be certified for Burton's "Learn to Ride" program.

Lastly, Valle Nevado is happy to announce that it will launch in 2013 its "Curve 17 Day Visitor Center" just below the resort's main complex with 500 parking spaces, lift ticket kiosks, ski and snowboard rental, ski and snowboard school sign-up, clothing rental, ski and snowboard shop, and cafes. The Day Visitor Center will offer lockers for storage too.
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