We were booked for two weeks at this hotel and were really looking forward to it after reading reviews and checking it out on the web. BUT what a horrible experience we had. First of all, the website stated all buildings have elevators and we were told they do not. It was a requirement because of knee surgery. Secondly, the website states all rooms have 2 baths - WRONG. Finally, we were moved to a 2 bath after being told they did not have any. And, last but not least, sofa beds cannot be slept on in this hotel as stated by an employee because they were not safe. The one in our room was broken! Where were we to sleep????? To top it all off, the manager tells his employees NOT to call him for any reason on the weekend!!!!!!!
Thank goodness for the excellent staff at the check in - they were extremely gracious and allowed us to use their phone to call Intervale, our exchange contact.
NEVER AGAIN and I will be sure to let everyone I know who is going to Aruba NOT to book at this hotel.
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- Also Known As:
- Caribbean Palm Village Hotel Noord
- Caribbean Palm Village Noord
- Caribbean Palm Village Aruba
- Caribbean Palm Village Resort Aruba