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“Very bad vication” 2 of 5 stars
Review of Crowne Plaza Hotels Dead Sea

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Crowne Plaza Hotels Dead Sea
5.0 of 5 Hotel   |   Ein Bokek, Ein Bokek 86930, Israel   |  
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Ranked #12 of 20 Hotels in Ein Bokek
Ahituv, HaMerkaz, Israel
1 review
“Very bad vication”
2 of 5 stars Reviewed 3 days ago NEW

A very bad vication
The food was not tasty
The staff was rude
The rooms are old
Even the rooms that they refurnished
I wont go to this hotel never again
Noisy dirty unpleasant
i have stayed there 7 nights
don go

  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Best location just a few steps from the sea... Great beach all you need to float on the Dead Sea.
Nice modern spa facilities great service just enjoyed myself with a nice mud wrape nit cheap but great feeling.
Large variety of food on the buffets.
The hotel is a bit expensive but its up to you to find a cheaper place ...i loved it a lot and will be back.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
71 reviews 71 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

a part of the hotel under construction now. find a better hotel in the area.
the breakfast was insulting, does not worth a 5 star hotel.
the hotel is dirty almost everywhere
the spa is good for 40-50 people in the same time. when i was visited there were more than 150 people. can someone is able to enjoy ?
very dissapointed.

Room Tip: don't order this hotel this time
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  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernasD, General Manager at Crowne Plaza Hotels Dead Sea, responded to this review, 5 days ago
Dear mikielmundo10

Thank you for your review of our hotel.
As you mentioned we are upgrading all our rooms to the benefit of our guests this was and still is advised on all internet sites travel agents etc and a compensation is offered to the guests for the slight inconvenience the upgrading is done only mid-week ;Sunday through Thursday. The up grade will be finished by mid March and I wish to emphasize that the floors under going the upgrade are out of reach for the guests.
Our breakfast is known for its very big variety and the very high quality and is highly appreciated by our guests

Public areas are kept clean 24/7 and if we failed at a point please accept my sincere apologies.

The SPA is planned and fitted to host and serve ALL the hotels guests and just e week ago we have up graded all the loungers around the inside pool

Again thank you for your kind review and as always we will do out utmost to improve where needed.
David Bernas
General Manager
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Tel Aviv, Israel
1 review
1 of 5 stars Reviewed 1 week ago

do not get close to this hotel! now the hotel has constraction inside and you might get a room that makes your stay hell!! nobody from managment or coustemer relaisionship will help you or even talk to you. they egnore me and made me feel like i am an air.this hotel makes the name"CROWNE PLAZA" LOOKS VERY BAD..shame on you crowne plaza dead sea.

Room Tip: if you are going there,choose a room as far as you can away from the constraction area.this work &qu...
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  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernasD, General Manager at Crowne Plaza Hotels Dead Sea, responded to this review, 1 week ago
Dear moshe p

Thank you for your review.
I take the pleasure of answering as follows, Yes it is true that we are up grading the rooms for the benefit of our guests. We renovate and improve all the time.
The fact that the up grading is done is advertised on our web site and ALL guests are offered free lunch during the up grade period .
Our Manager on Duty and Guest relations manageress are at the disposal of our distinguished guests 24 hours a day and I am sorry that you didn't contact them.
Also we are undergoing the upgrading the area is closed and doesn't interfere with areas that are open to guests

Again I do apologize for any inconvenience that might had occurred and I will be more then happy to welcome you back soon

Thank you for your time in reviewing our hotel and CHAG CHANUKKA SAMEACH

David Bernas
General Manager
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Nice, France
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

No respect for customer, low service not to any modern level, very small and old rooms, not even an electric plug by the beds, only 1 person on a 25 feet front desk and 17 customers waiting to check out (3 staff members talking to each other not paying attention to us). Ants in the bed, flooding in the main corridor (6th floor).
Flush is working once every three times,
We do recommend to avoid this sad place where management has no recognition to customer service.
Not to mention that whenever you want to complain, the manager scream louder than you... By principle or by education ?

Avoid avoid avoid this "hotel" !!!

Stayed December 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernasD, General Manager at Crowne Plaza Hotels Dead Sea, responded to this review, 1 week ago
Dear Alain

Dear guest

Thank you for your review of our hotel.
I have noted all your comments and will do the utmost to improve even more.

I hope to welcome you back soon

David Bernas
General Manager
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Cleveland, Tennessee
Top Contributor
65 reviews 65 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our tour group spent just one night at this hotel. It was worth loading and unloading, and doing it all over again the next day. A float in the Dead Sea is an unforgettable experience! This hotel sits right on the seashore. The hotel was very clean and the bed was very comfortable. The room felt a little tight, but it had everything we needed. Our room was very "high tech" looking. No complaints.
Hotel restaurant had a good variety of food for dinner and breakfast. Very tasty.

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernasD, General Manager at Crowne Plaza Hotels Dead Sea, responded to this review, 2 weeks ago
Dear Vicki S

Thank you so much for your fine review of our hotel.
It will be our great pleasure to see you soon again in our hotel.

God bless you and yours

David Bernas
General Manager
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Tel Aviv, Israel
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Do yourself a favor and go elsewhere. I have never had anything similar to this.

I got a voucher from work for a one night stay and breakfast. it was a nightmare making the reservation. Unfortunately we managed to reserve the room.

We arrived at the hotel. The check in process was relatively long, around 10 minutes.

Then we got our room, it was disgusting, dirty, the furniture was worn, the bathroom had mold, the walls were dirty, the bed had stains.

So we called the reception and asked to move into a clean room.

Then the room we got was even worse, dirty, worn furniture, mold in the shower and the fridge, dirty walls, the floor tiles were not covering the floor completely. DISGUSTING.

I called the front desk again and they said that they do not have a better room. Those were the rooms which they have had.
The public areas are not any better:
We went down to the pool, the beach beds were dirty. All beach beds had bird droppings on it, so you cannot really relax there.

We had breakfast - the food was of poor quality, we couldn't even get decent coffee there. The food variety was little - I do not know many hotels who serve only hard boiled eggs as the only egg dish.

The only plus is the proximity to the dead sea beach.

Again - DO GO ELSEWHERE.

It's a shame that this hotel is under the Crowne Plaza brand - it has nothing to do with that. The pictures on the website also have nothing to do with the actual property.

The management response to my issues were unacceptable - The hotel is in process to improve. I would really wish if i could have had this disclaimer before i came.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernasD, General Manager at Crowne Plaza Hotels Dead Sea, responded to this review, 2 weeks ago
Dear Austrian_Airlines
Thank you for posting your review and pictures.
I wish to kindly emphasize that your complaint, in Hebrew, by mail was received by us and was answered by our guest relation manageress and by the under signed including a very clear and honest explanation that the hotel is undergoing up-grading of ALL rooms (to be finished end of March 2015) at a volume of more than 16000$ per room and a VERY generous compensation was offered to you how ever even after receiving the honest explanations and the nice compensation you have decided to write this review.
I honestly stand behind the explanations sent to you and wish to mention that your compensation is valid and awaiting you just advise me if you wish to take advantage of it and it will really be our pleasure.

Let me thank you again for being our guest and for attracting my attention to your dissatisfaction as I wrote in my personal mail to you it’s all up to you to let me make you a happy customer .

Shalom and all the best to you and yours.

David Bernas
General Manager
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Additional Information about Crowne Plaza Hotels Dead Sea

Address: Ein Bokek, Ein Bokek 86930, Israel
Phone Number:
Location: Israel > Dead Sea Region > Ein Bokek
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Ein Bokek
#6 Spa Hotel in Ein Bokek
#8 Luxury Hotel in Ein Bokek
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotels Dead Sea 5*
Number of rooms: 304
Official Description (provided by the hotel):
At the lowest place on Earth, right at the edge of the with its own private beach, the Crowne Plaza Dead Sea hotelis waiting to pamper you at the highest level possible. The Crowne Plaza Dead Sea hotelis an elegant vacation spot in the heart of the desert. The hotel houses a unique large freshwater pool with internal currents and is heated during the winter. The hotel s Rosemarin restaurant serves three meals a day. The rich breakfast menu includes a salad bar with various cheeses and breads. Lobby Carnival is the hotel s dairy restaurant, serving an assortment of salads, sandwiches, toasts, pizza, ice cream, homemade cakes and a selection of hot, cold and alcoholic beverages. The large and luxurious spa offers a fitness room, a heated pool with saltwater from the Dead Sea, two Jacuzzis, two sulfur pools, wet and dry saunas and two pressure showers. A wide variety of treatments are provided at the Spa. The hotel s entertainment staff offers a varied program of activities including shows, guest artists, games, workshops and more.Wireless High Speed Internet Access (WiFi) is available. ** Check-in time update : for saturday evenings is 19:00. ... more   less 
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Also Known As:
Crowne Plaza Hotels Dead Sea Hotel Ein Bokek
Crowne Plaza Dead Sea
Crowne Plaza Ein Bokek
Israel Dead Sea Hotels
Crowne Plaza Hotels Dead Sea Israel

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