This inn owns a marina and they rent power boats out to anybody. We were staying in cortland NY and we just came over to watkins glen to spend the day on Seneca Lake. We reserved a boat at the Inns marina. We rented it out for two hours. The people working at the marina run a restaurant too and its very understaffed. Mostly one person is doing everything, serving guests food and renting the boats. We had to wait an hour to be helped with the boats even though we had a reservation an hour earlier. The boat was still on a lift and not filled with gas. We left at 2:00 from the marina and the guy told us the boat was full of gas and it should last us for at least two hours. After riding for 45 minutes the motor sputtered and stopped. We tried starting the motor again but it wouldn't. The gas gauge showed the tank was full so we didn't think of checking the tank. We called the inn we kept getting transferred to the marina where no one answered the phone. We were stuck in the middle of a lake with our kids. Finally someone answered the phone and said someone will come over with a jet ski. I told her we reserved for two hours and time was running out. She said don't worry about that we will work it out. we waited for almost an hour finally the guy shows up, didn't know anything about boats , he didn't think of checking the gas tank either. Just tried pressing all the buttons nothing happened. Finally the owner showed up after a couple of tries he looks in the gas tank and says its empty. Nobody told us that the gauge doesn't mean anything including the guy that sent us out of the marina and came to help us later. Obviously he doesn't know how to check if the gas tank is full which it probably wasn't when we started out since it ran out of gas so fast. But that didn't stop them from charging us for a full tank of gas. By that time it was after 4 and our time was up and they didn't want to let us have the boat any longer even though we were stuck on the lake for an hour and a half doing nothing. They didn't offer us anything instead. The kids were really disappointed and so was I. They didn't even offer us a refund on the money. They charged us for the full two hours. Don't waste your money on this marina. Unless you want rotten service and to waste a precious day of vacation stuck on a boat in the middle of a lake.
- Also Known As:
- Anchor Inn And Marina Hotel Watkins Glen
- Anchor Hotel Watkins Glen