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“Great location, beautiful hotel with friendly staff.” 5 of 5 stars
Review of Watkins Glen Harbor Hotel

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Watkins Glen Harbor Hotel
16 North Franklin Street, Watkins Glen, NY 14891   |  
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Hotel amenities
Special Offer
Romance Package
Ranked #1 of 9 Hotels in Watkins Glen
Certificate of Excellence 2014
New Canaan, Connecticut
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
“Great location, beautiful hotel with friendly staff.”
5 of 5 stars Reviewed June 15, 2014

Pro's
1. Great location - right on the lake and downtown to talk to restaurants, bars, and the WG State Park.
2. Friendly and helpful - especially the concierge - lots of helpful advice and literature on the area.
3. Super clean amenities - including indoors pool and jacuzzi and nice work out area.
4. Pretty rooms that are comfortable and well appointed.
Con's
1. Not cheap - but you get what you pay for
2. Not enough outlets close to the beds for all of out gadgets - iPads, iPhones, etc.
3. Beds were a little soft - I was comfortable but hubbie complain ed

Room Tip: Ask for lake side view
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, June 18, 2014
Thank you for taking the time to express how pleased you were with our Hotel. Your review was very flattering and we appreciate your nice comments. Our team members are amazing ambassadors for our hotel and it pleases us to hear of the great service you received.

Again, thank you for you for sharing your valuable feedback. It was our pleasure to have you with us and we hope to have the opportunity of welcoming you and your husband back on future visits to the Finger Lakes Region.

Warm Regards,
Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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717 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
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English first
Newtown Square, Pennsylvania
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 8, 2014

We were so happy with our experience at the hotel. We arrived early and they were very accommodating. It is a short several-block walk to Watkins Glen State Park. The room was spacious and decorated in a sophisticated beachy palette. Our bed was very comfortable. The outside area is pretty, overlooking Lake Seneca. We ate at the outside restaurant several times and enjoyed watching the sun set over the water. The food was very good- probably the best restaurant in Watkins Glen. An outdoor fire pit was popular. The hotel is kept meticulously. We will be back!

Room Tip: Some rooms have a lake view.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, June 11, 2014
Thank you very much for your review on Trip Advisor. We are very happy to hear that you enjoyed your stay and appreciate all of your nice comments. We are glad you enjoyed your dining experience on our patio. Very few things compare to watching the sunset over Seneca Lake. Simply breathtaking!

Praising our team’s “super friendly service” is very much appreciated. We value your feedback and pride ourselves in going the extra mile to take excellent care of our guests!

Again, thank you for staying with us and for completing your review on the Harbor Hotel. We hope we have the pleasure of welcoming you back soon.

Sincerely,
Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, New Jersey
Top Contributor
116 reviews 116 reviews
27 hotel reviews
Reviews in 46 cities Reviews in 46 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed June 8, 2014

We thoroughly enjoyed our six night stay in an Admiral Suite. Lovely big space with living/dining area, large king bedroom, tons of storage space everywhere, huge bath with larger shower and jetted tub, a wet bar and a private balcony. The view of the lake and surrounding hills was beautiful and ever-changing with the movement of the sun during the day, sunset and twinkling lights at night. Every comfort and amenity has been carefully designed and executed. Built with quality materials and workmanship, this hotel is just a pleasure to experience. Every single staff member we emailed, spoke with by phone or encountered during our stay was professional, polite, welcoming and genuinely friendly. A couple of service requests were attended to immediately. Room service breakfast was prompt, hot and tasty. We also enjoyed two dinners in the hotel restaurant (separate review). The location was perfect for exploring the awe inspiring nearby Gorge, the Ithaca area parks and Corning-glass museum and cute town. Only small negatives, for us, were specific to the balcony. The hotel's outdoor restaurant/bar, directly below us, was noisy at times, but typically quieted by 10pm. Also, the A/C condensers for our room and the room next door that vented to our balcony were loud and made the balcony uncomfortably hot when they were running. We could turn ours off while we were outside, but had no control of the other unit. The positives FAR outweighed the negatives and we truly had a lovely, relaxing stay. We'll definitely be back!

Room Tip: We loved having the lake view and the Admiral Suite was VERY spacious and well laid out.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, June 11, 2014
Thank you for sharing your amazing photos!! The photos of sailboat and the sunset are absolutely stunning! Proven by many, the photo opportunities in the Finger Lakes Region are endless!

We are thrilled you enjoyed the comforts of one of our beautiful Admiral Suites. Highlighting some of the great things the Harbor Hotel and the area has to offer is very valuable to fellow travelers and we appreciate it.

We hope to welcome you back very soon.

Warm Regards,
Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 7, 2014

The first time we stayed at the Watkins Glen Harbor Hotel was in March 2011, which is when we got engaged. We returned in June 2014 to celebrate our 1 year anniversary. We stayed 4 nights. Check in was quick and easy and the front desk staff were friendly and courteous. There are about 6 luggage carts to use, and they have someone to help with your bags if you want it. Our room was on the 4th floor, lakeside. The room was as beautiful as we remembered, in shades of blues and white. The floor inside the door and in the bathroom is tile and the floor in the sleeping area, is a hard surface that has the look of hardwood but isn't. There are little floor mats at the sides of the bed so you are not stepping directly onto cold flooring when you get out of bed. I really like not having potentially worn down carpet, and I think that the hard floors give a sleek look to the room.

The bathroom has a nice single bowl sink, and a glass door shower stall, which is fully tiled and has great water pressure. They provide you with shampoo, conditioner, lotion, body wash, q-tips, cotton balls, hair dryer, and a make-up remover wipe each day, which is a great bonus. The only real complaint that we have about the bathroom is that there is no fan, so it's super silent and rather awkward. The airflow didn't keep the bathroom humid after a shower at least.

In the bedroom, you have a nice size mini-fridge hidden inside of the dresser unit. Being in the Finger Lakes, they also provided a pair of wine glasses and a corkscrew in the room. There is also nightly turn-down service, which includes a chocolate for each person.

There was a coffee station provided at the elevator lobby on our floor, which was nice (vs having in-room coffee) since it was already brewed and didn't clutter up the room. There were a selection of creamers (regular and flavored) as well as natural and artificial sweeteners. Local papers were left outside each room door every morning.

During our stay, we had breakfast, lunch, and dinner at the hotel. Breakfast was good, but omelettes are a little weird not having cheese since they generally do. Lunch and dinner were both very good; they have fun bread baskets which include 3 breads and 3 spreads and if you don't order dessert, you get chocolate covered cherries in a dollop of whipped cream, which is the perfect end to a meal.

Check-out was a breeze! They slid the bill under our door on our final morning. We stopped by the front desk on our way out and didn't need to sign anything, got to keep our key cards as souvenirs, which was a nice touch.

Overall, this is by far our favorite hotel. From the courteous and friendly staff who greet you every time you enter and exit the lobby to the clean, spacious rooms, you can't go wrong staying here.

Room Tip: 4th floor lakeside - views are amazing. Worth the extra money vs village view. If you don't need...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, June 11, 2014
Happy belated anniversary! We are thrilled that you chose the Watkins Glen Harbor Hotel to celebrate your special day. On behalf of the entire team, we sincerely thank you for your amazing review! We appreciate you taking the time to give us and other travelers such extensive details on your experience.

Our ultimate goals are to ensure your satisfaction and to create memorable experiences for our guests. We are delighted to know that you enjoyed your stay with us.

Your patronage is appreciated and we will look forward to your third visit.

Best Regards,
Carolyn Guyer
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Macomb, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 7, 2014 via mobile

This hotel was super nice and clean. It was in a great location very updated and modern. The views are great. The staff was accommodating and friendly. The restaurant was also really good and the views of the lake are beautiful.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, June 11, 2014
Thank you for sharing your experience on Trip Advisor. It is extremely rewarding for our team to receive your compliments on the friendly service you received. We’re happy you enjoyed the beautiful view of Seneca Lake and the comforts of your room.

We appreciate your excellent rating! We look forward to being a part of your next visit to Watkins Glen.

Best Regards,
Carolyn Guyer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 4, 2014

After visiting Niagara Falls , my wife and I were heading back to New York, when we stumbled upon Watkins Glen at the foot of Seneca Lake. The Harbor Hotel convinced us to stay for 2 nights with their warm welcome and very personable staff. Nothing was too much for the Front of House staff and they helped arrange a trail ride for my wife. The room was very comfortable and the food in the restaurant was excellent, again served by young people who really cared about what they were doing and made us feel genuinely welocme. I had not fully understood the importance of Watkins Glen in relation to motor racing, but the setting by Seneca lake was the main attractiuon for me, and we were able to relax fully as well as enjoy the company of the staff - I would even consider working there myself!

Room Tip: Most fo the rooms face the lake, which give you a splendid view. I suspect it will be difficult to g...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, June 7, 2014
It was a pleasure to have you and your wife stay with us. We were thrilled to read all of your nice comments regarding our staff. They truly are amazing and committed to doing all they can to make our guest’s stay extraordinary. We genuinely appreciate you acknowledging their efforts.

We would gladly welcome you to our remarkable team! We are always looking for great people who share the same passion for providing exceptional customer service.

Again, thank you for your great review and for taking the time to share your wonderful comments on Trip Advisor. We look forward to the pleasure of a return visit.

Best Regards,
Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 3, 2014

One of the great hotels right on Seneca Lake.The views were breathtaking and the rooms were clean and comfortable.The Corning Museum is a must for both children and adults. A walk through the Park was like being in Jurrasic Park.There are about 18 waterfalls to see through out the park
itself.Watkins Glen Racetrack was just fantastic to see if you like fast cars.The Seneca Lodge was a good place to have Diner and explore the past.

Room Tip: Must get a room with a view of the lake
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, June 7, 2014
Thank you for your great review and for sharing your experience on Trip Advisor. We are glad you had a great time and enjoyed our beautiful view! We agree, all of the attractions you visited are a must see and we appreciate you highlighting them to fellow travelers.

It was our pleasure to have you as our guests and we are delighted that you have a fond memory of the Watkins Glen Harbor Hotel and the Finger Lakes Region.

We are looking forward to the pleasure of welcoming you back again soon.

Warm Regards,
Carolyn Guyer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Watkins Glen Harbor Hotel

Address: 16 North Franklin Street, Watkins Glen, NY 14891
Phone Number:
Location: United States > New York > Finger Lakes > Watkins Glen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Watkins Glen
Price Range (Based on Average Rates): $$
Number of rooms: 104
Official Description (provided by the hotel):
The Watkins Glen Harbor Hotel has been awarded a four diamond rating from AAA -The American Automobile Association. This distinction is given to hotels with refined and stylish accommodations and a high level of service and attention to detail. This award makes the Watkins Glen Harbor Hotel the top rated hotel in Watkins Glen, New York. At the Watkins Glen Harbor Hotel, our staff is proud to offer all our guests outstanding service! The hotel offers a variety of deluxe accommodations including six luxurious suites. We offer nightly turndown service, an indoor pool, fitness center and our professional concierge is on call to assist you and your family in planning your Watkins Glen vacation. ... more   less 
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Also Known As:
Watkins Glen Harbor Boutique Hotel

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