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“Great location, service and facility” 5 of 5 stars
Review of Watkins Glen Harbor Hotel

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Watkins Glen Harbor Hotel
16 North Franklin Street, Watkins Glen, NY 14891   |  
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Ranked #1 of 9 hotels in Watkins Glen
New Haven, Connecticut
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“Great location, service and facility”
5 of 5 stars Reviewed September 22, 2013

Located on Lake Seneca, this is a fairly new, very well maintained facility. Service from bell staff and reception very friendly and efficient. Room and bath were spacious, clean, well appointed. Many amentities, including bathrobes. Coffee is served in the elevator lobby on the floor in the morning. Restaurant/bar is cozy, menu is creative, food is good, a bit pricey.

Room Tip: We stayed in a lakeside king.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, September 24, 2013
Thank you very much for taking the time to review your recent stay with us!

We're happy you enjoyed your visit and appreciate your glowing remarks regarding the friendliness of our service and cleanliness of our spacious guest rooms.

Thank you again for your time and for choosing the Harbor Hotel. We hope to welcome you back again soon!

Sincerely,

Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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English first
Concord, Massachusetts
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 19, 2013

After doing some homework to see what would be a good hotel to stay at in the area, we decided on the Watkins Glen Harbor Hotel. Averaging the price over the 4 nights we were going to be there, we were just slightly over our targeted budget. We had 2 rooms and upon our 3 o’clock arrival, one was ready, which was great (check in is at 4). It was a handicap room, and it was the nicest handicap room I’ve seen. You would never walk in and think that it was handicap upon first glance – it was a huge room, huge bathroom. We did overlook the parking lot, but that was ok. The other room had a balcony overlooking Seneca Lake, which was great when the weather was nice. Our stay was great overall, the mattresses were very comfortable and I slept better than I normally do at a hotel, it is relatively new so everything was nice – there was an indoor pool, exercise facility, outdoor bar, etc. (and the boys loved the tv as it had a guide and access to all the channels, including some premium). We had breakfast one day in the hotel, and while the service was a bit slow, the food was good and it was convenient. We were able to walk to dinner every night at various restaurants in the area. It is a great location and the check-in staff was always pleasant and saying hello, whether we were coming or going. The housekeeping was a little less reliable. Most days it was fine, and the turndown service was nice, but one night they did forget the chocolate and then on the day we weren’t gone all day, our room was not cleaned until after 3, which was inconvenient. It also seemed that the person cleaning got distracted and left mid-way (see picture) – with pillows just lying around haphazardly. We did enjoy our stay in the area, however for the cost; we might look into staying somewhere else, though we certainly would consider staying here again.

Room Tip: rooms with a balcony and view are really nice...we had room 229 which was handicap so it was very sp...
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, September 24, 2013
Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest.

We are pleased you enjoyed our spacious guest rooms, the wide variety of television channels and a restful night's sleep.

Despite these highlights, we are disappointed to learn of the housekeeping service lapses you experienced during your stay. Please know your comments are valuable and will be shared with our housekeeping team to ensure these errors are investigated and corrected for the future.

We value your patronage and look forward to the opportunity to serve you in the future.

Sincerely,

Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montpelier, Vermont
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 19, 2013

The view up Seneca Lake from the quaint village of Watkins Glen has never needed improvement, but, let's face it, lodging and dining have been pretty limited--until now. This splendid new addition to the Glen's accommodation and dining options represents a real game changer. The rooms are spacious and beautifully appointed, with very good value for a standard room facing the village. But spend just a few more bucks and you will get the gorgeous view of Seneca Lake across the yacht basin and the hotel's own beautifully-designed grounds.

There are lots of amenities here, from the luxuriously comfortable beds, pillows, and linens, to the large bathrooms with their sinfully indulgent walk-in marble showers to the delicious Seattle's Best coffee offered every morning in the hallways on every floor (right by the elevator; fill your cup to take it with you or enjoy it in your room). We loved ending our days at the Coldwater Bar, with its excellent and very well-priced selection of Finger Lakes wines. Inside or out, the ambience is friendly and convivial, but you just can't beat having a wonderful glass of dry Riesling or a moody Cabernet Franc on the covered patio overlooking Seneca Lake. Our dinner at the pleasantly bustling Blue Pointe Grille was also superb, emphasizing freshness, delicate spicing, and attentive service. We come to the Glen for the club racing at the historic Formula 1 track, but we always take the opportunity to sample the Finger Lakes wines. Many vineyards and tasting rooms are just a short lakeside drive away, and you're just about 20 minutes from the highly regarded Suzanne's restaurant in Lodi. All in all, the Harbor Hotel is a great place to stay, eat, drink, and enjoy the beautiful Finger Lakes.

Room Tip: Special occasion? Treat yourself to the double queen lake view with the balcony!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, September 24, 2013
Thank you for sharing your review about our property and for highlighting our luxurious spa inspired bathrooms, we sincerely appreciate it. We are thrilled to learn that you had a thoroughly enjoyable time with us, and also very honored that you speak so highly about our service.

We are very proud of our staff! Your comments will serve as an inspiration to consistently maintain the high standards that we aim for.

We look forward to the pleasue of a return visit.

Warm regards,

Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 18, 2013

We stayed in a couple of places over a wedding weekend and extended stay in the Finger Lakes. This hotel was absolutely the best of the best. First, it is new and it shows. The rooms were just gorgeous. Shower was huge, great water pressure, and nicely done. The décor was up to date. The view was amazing. Great view of Seneca Lake. If it was summer and warmer weather we would have gotten a room with balcony.

The management was great. Check in was good - room wasn't ready but they took our number and we had a drink at the bar. Very nice bar. Lots of New York wines to sample. Average hotel bar prices. Management called after check in to make sure everything to our liking.

Beds were extremely comfortable and hotel provided a turn down service. Nice fire pit out back to relax by. Indoor pool and Jacuzzi, which we did not use but looked nice.

You can walk to Main Street of Watkins Glen from here. We had dinner right next door at the Harbor. Excellent food. I did see several people at the hotel eating while we had a drink in the bar and overheard great comments about the food.

If you are in the Finger Lakes, touring wine country, and have a choice of high end places to stay, this is the one. Very convenient to all of the wineries.

Room Tip: Lakeview rooms have spectacular views!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, September 24, 2013
Thank you for taking a moment to share your feedback from your first experience at The Watkins Glen Harbor Hotel. We are delighted to hear you enjoyed our luxurious guest rooms, the beautiful view of Seneca Lake and our central location.

More importantly, I am happy to hear that our service exceeded your expectations. I will be sure to share your thoughtful comments with our team. We look forward to welcoming you back again in the near future.

All the best,

Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clyde, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 17, 2013

Loved the hotel in general. We stayed 5 nights. Upon arrival the room was ready, clean, neat and inviting. The third day when we returned to our room in the evening the bed had not been entirely mad cup. The spread/comforter was left lying on the couch as were some of the pillows. 3 dys the sink was not cleaned. New toilet articles were left but no clean sink! Enjoyed the breakfasts and the one dinner we had (outside) was nice. A bit pricey but we enjoyed it. The bed was comfortable, room quiet. Al in all we would stay again but should improve the housekeeping to be consistent every day.

Room Tip: Choose lake side, high floor for more quiet!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, September 24, 2013
Thank you for taking the time to share your valuable feedback. We are truly sorry that our housekeeping service did not meet your expectations. The situation that you described certainly does not meet the standards that we maintain or that you are entitled to receive. Your comments have been passed along to our Executive Housekeeper to ensure these errors are investigated and corrected for the futre.

We hope you allow us the opportunity to welcome you back to the Watkins Glen Harbor Hotel and allow us to redeem your faith in the quality of our guest services.

Kind Regards,

Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 14, 2013

Tell the local winery workers you are staying at the Harbor Hotel in Watkins Glen and you'll get a sarcastic 'Ah, roughin' it, aren't ya?' in return. After staying here for three nights, it will be very hard to stay anywhere else. Friendly workers, the perfect location, beautiful new rooms, and a lot of 'extras' make this the place to stay in Watkins Glen. Only complaint is no free breakfast. The harbor is steps away from the hotel where you can get a nice photo in front of the famous Seneca Lake building. Also steps away are boat rides around the lake. Walk to downtown Watkins Glen and eat at some great restaurants (including Jerlando's!). Wineries are all around you in either direction. And it's a fancy place. The lobby is beautiful. The restaurants, which I did not eat at, are also beautiful looking. Turn down service each night with nice jazz music on the TV greets you after a long day of visiting wineries. And don't get me started on the shower ... what a shower! You'll never want to get out of it. Rates are increased pretty heavily on weekends during busier times. But the rates are very reasonable during the week. You cannot find a better hotel in Watkins Glen or even in the nearby region.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, September 23, 2013
On behalf of the entire team at the Watkins Glen Harbor Hotel, we appreciate you taking the time to share your experience with us. We're happy to hear you enjoyed the hotel's lakeside location in the heart of the Finger Lakes wine region. Thank you for your comments about our friendly staff- that is such a wonderful compliment!

From all of us at the Harbor Hotel thank you for your kind words. We hope we have the honor of welcoming you back soon.

Sincerely,

Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 14, 2013

My husband and I just returned from this hotel. We had a fantastic time! The staff are very friendly and helpful. The food was great. The dining room and Bar are nicely decorated. There is an outside patio with umbrellas and tables to have your meals. There is also, a fire pit.
The rooms are very clean and nicely decorated. The bed and pillows were very comfortable.

This hotel was built in 2008. I would recommend this hotel. You won't be sorry.

Room Tip: Overlooking the lake.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolyn G, General Manager at Watkins Glen Harbor Hotel, responded to this review, September 23, 2013
We are delighted to hear you and your husband enjoyed the Blue Pointe Grille and Cold Water Bar. We appreciate you expressing such gracious comments about our property and for commenting so highly about our service.

We look forward to the pleasure of a return visit and to welcoming you back to the Watkins Glen Harbor Hotel.

Sincerely,

Carolyn Guyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Watkins Glen Harbor Hotel

Address: 16 North Franklin Street, Watkins Glen, NY 14891
Phone Number:
Location: United States > New York > Finger Lakes > Watkins Glen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Watkins Glen
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The Watkins Glen Harbor Hotel has been awarded a four diamond rating from AAA -The American Automobile Association. This distinction is given to hotels with refined and stylish accommodations and a high level of service and attention to detail. This award makes the Watkins Glen Harbor Hotel the top rated hotel in Watkins Glen, New York. At the Watkins Glen Harbor Hotel, our staff is proud to offer all our guests outstanding service! The hotel offers a variety of deluxe accommodations including six luxurious suites. We offer nightly turndown service, an indoor pool, fitness center and our professional concierge is on call to assist you and your family in planning your Watkins Glen vacation. ... more   less 
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Also Known As:
Watkins Glen Harbor Boutique Hotel

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