Stayed here the weekend of Sauti - the annual Zanzibar music festival. We had booked at Zanzibar Hotel but they pulled a switch on us and put us at their sister hotel.
-Great views from the bar
-Old colonial architecture
-One member of our party had money stolen from her room. Management staff said they were aware of this happening a lot so reimbursed her. Nice move by the management - but surely a better move would be to rectify the problem?
-Despite booking the correct rooms - we were not provided with the correct bed arrangements - i.e. couples given twins instead of doubles.
-First day - only salt water in the showers/taps. Was told by management that this was standard for their hotel. Between our party I think we've probably stayed at a dozen hotels in Stone Town - this is the only one with salt water.
-Second day - no water in the hotel from ~10pm on Saturday until we left on Sunday. Not provided any until we spent an hour arguing with staff. Then provided with a bucket with about two inches - not even enough to flush a toilet. Given some sad sorry excuse about the generator not working - the ocean is literally 20feet away - it's salt water in the plumbing anyway - go fill up a bucket.
-Three rooms out of five did not have AC remotes in them - took managers over an hour on Friday night to find some for us.
-Two of five rooms did not have working ACs.
-Super shabby/run down - I know it's an old building, but that's no excuse for burnt lampshades, curtains hanging half off their rails etc.
-A mess - soda bottles laying around reception from when we checked in until I finally got fed up and chucked them out on Sunday.
-Every time we passed through reception there was a different guest yelling at staff/management about the terrible service they were receiving.
-Some of our party were told we would be given a discount, some of our party was told that since we were TZ residents (and thus paid a lower rate) we would not get one, some of our party was told that we would get a free night's stay in the future (no thanks). Of course, three months later, we've yet to hear anything from the hotel.
Given some long winded excuse by the management about how they were all new - honestly if you can't get your act together, close the hotel and figure out how to make it work before taking a customers money.
In short, Zanzibar is wonderful, Stone Town is great - there are plenty of great hotels on the island - Africa House is not one of them. Stay away.
- Official Description (provided by the hotel):
- The African House hotel is located within the prime and historic Stone Town overlooking the open sea and gardens and minutes from the beach and vibrant Shangani square featuring some of the best night life on the Island. The accomodation includes 15 airconditioned rooms, the Sunset Bar, The Sunset Lounge, a Turkish restaurant (yet to Open), Trade winds Restaurant (For Indian / Chinese / Continental / Italian and local dishes). A historical Library, a large conference hall, Hotel shop outlets and sea facing Shisha decks. ... more less
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- Also Known As:
- Africa Hotel Stone Town
- The Africa Hotel
- The Africa House Hotel Zanzibar/Stone Town