This is a beautiful hotel, in a fantastic location, that has the worst management I have seen in my life. I have stayed in many places, some luxurious, some very humble, and never had the impression that the staff could not care less about good service, and management that is practically non existent. We experienced pretty much most problems mentioned by other reviewers, terrible breakfast, water outages for whole days, poor maintenance of the room, lack of towels, no servicing of the room... you name it.
Some staff tried to help, e.g. the cleaning staff was nice as was the cook, but there is little a cook can do when the hotel one day is out of coffee, only to be out of milk the next day. Similarly, cleaning staff cant help it if the hotel does not seem to have more than one set of towels per room.
It is a shame that such a beautiful place is being mismanaged the way it is. I would recommend anybody to go have a look at the hotel, enjoy the sunset (but reviews are correct, service is poor) but do not stay in this hotel until management has changed, this one is sadly beyond help.
- Also Known As:
- Africa Hotel Stone Town
- The Africa Hotel
- The Africa House Hotel Zanzibar/Stone Town