I have lived and eaten in many places in Africa. I have also become very lenient about service as , I fully understand the logistics of remote locations, poor comprehension of English and unreliable staff. That said and without emotive language the facts speak for themselves, this meal was a complete disaster. We booked a table for a birthday party. We personally went to the venue earlier in the day to confirm booking. They kindly showed us our proposed table for the evening we were assured they were expecting us at 7 that evening. We arrived at 18h50 The table had been given away. We were hastily shoved in a dark corner. No napkins ,cutlery , side plates or placemats were provided. Menus were provided a order place on the understanding that they would be able to provide food within 2 hours as we had to leave before 9. The order had to be changed 3 times as food selections were unavailable. The food did not arrive for 2 and half hours.
It was stone cold. We had to go and find our own cutlery and napery We were now under pressure to make our transport commitment one of our parties food never turned up. There was no manager on duty. 2 and a half hours wait for a one course meal is really unacceptable even if you do say hakuna mata ,pole pole ,african time etc there is no way to excuse this.
- Also Known As:
- Maru Maru Hotel Zanzibar/Stone Town
- Official Description (provided by the hotel):
- maru maru set in the heart of stone town, just a few steps from the old fort, the house of wonders and the best shopping on the island, maru maru with 44 rooms offers walking access to all the sites of stone town. All island activities can be easily done as day trips from the hotel. maru maru is a boutique international standard hotel. You will notice the love and care that has gone into every detail. We provide top service, delicious food and cool drinks in a stylish, sophisticated environment – all at an affordable price. There is a classic wing from the days of the sultans, a new wing with a taste of the modern, a tranquil fountain courtyard with an accompanying restaurant, a roof top terrace with 360ª views from our restaurant & lounge.The Uniqueness of the Hotel:• Superbly located near the confluence of Indian Ocean and in the heart of Stone town.• Walking distance from the hotel to the clean and beautiful heritage sites in Stone town.• Varied choice in dining experiences from the all day dining, Bar Lounge or just relax and enjoy In room dining. • The only place for south Indian cuisine.• The only Hotel with 360˚ view of stone town.• Meetings and Conferences. ... more less
- Reservation Options:
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