We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Place to stay in Stone Town” 5 of 5 stars
Review of Mashariki Palace Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Mashariki Palace Hotel to your Saves list
Mashariki Palace Hotel
4.0 of 5 Hotel   |   Nyumba Ya Moto Street | Cn. 293, Stone Town 3904, Tanzania   |  
Hotel amenities
Ranked #2 of 31 Hotels in Stone Town
Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Great Place to stay in Stone Town”
5 of 5 stars Reviewed November 11, 2013

We really enjoyed our stay at MAshariki Palace. The house is beautifully refurbished. The rooms are very nice. The street to the house needs some major improvement. Besides that Stone Town itself was not what we had expected, one should know that there is a school opposite of the building. The rooms facing that side are rather noisy during the morning of school days.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michela M, Manager at Mashariki Palace Hotel, responded to this review, November 21, 2013
Dears guests,
It was a pleasure hosting you at our hotel. We are always happy when our guests are satisfied, thank you very much, from all the staff for take the patience to write a so kind review towards Mashariki.
It is true that the few meters of the road from the parking to Mashariki are a little bumpy so as other streets in town that is a UNESCO world heritage, thus is not always possible to change the original appearance of streets or buildings, just as you can not change the vibrant life of the city, surrounding all hotels, with its traditional noise but , perhaps, it is for these same reasons that retains the old world charm.
I wish all the best hoping to see you again coming to our Palace.
Michela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

248 reviews from our community

Traveler rating
    205
    35
    3
    2
    3
See reviews for
34
117
29
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2013

From the bustle of Stone Town the Mashariki provided a wonderfully calm place to unwind and relax. The decor is minimalist and cool and everything is furnished to a very high standard. The rooftop bar overlooks the sea and is a great place for a sundowner and dinner. As honeymooners we were given a rooftop room with a private balcony. Highly recommended.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michela M, Manager at Mashariki Palace Hotel, responded to this review, November 12, 2013
Dear Chris, Thank you for taking the time to write a kind review, I am very pleased that you enjoyed your romantic room and the style of Mashariki. All the staff and I wish you all the best, hoping to see you again.
Michela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 31, 2013

Great property and better service. Def grab a drink at the roof top bar and watch the sunset...unreal. Stone Town is a little shady/run down but this was a very pleasant escape from all the crazies. Went in "off-season" and got upgraded to huge room, great stay!

Room Tip: ask! they were very good about relocated me away from the noisy bar.
See more room tips
  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michela M, Manager at Mashariki Palace Hotel, responded to this review, November 12, 2013
Thank you very much for being our guests and for writing this kind review. Hoping to host you again we wish you all the best.
Michela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 30, 2013

We booked this hotel based on a previous visit by a family member who was also travelling with us.

I booked the hotel directly and had prompt responses to my questions. The booking process was very smooth and there was no problem with making the arrangements directly rather than through an agent.

When we arrived we were warmly welcomed as return guests. The room we were allocated had the most amazing view. Situated on the top floor we looked out over the local school and House of Wonders to the sea. Little touches like fresh fruit and water (bottled) and a welcome note make for a sense of being more than just another arrival. All the staff were so pleasant and hospitable...even the poor man who carried our luggage up all those stairs. Yes, they were quite a climb, being not as fit as we should be, but at least we didn't have to go further for afternoon coffee/drinks or dinner.

The other half of our party had a twin room which they were very happy with, and a balcony overlooking the central courtyard.

The design of the hotel is just so elegant and it's astonishing to see from their facebook pages, just how rundown it was before renovation. Now it is a vision of luxurious style, yet simple not flashy. Attention to detail extends to the little things that are often overlooked including each day's dinner menu rolled up with ribbon on the desk.

Michela, the manager, welcomed us shortly after arrival and we were impressed that she spoke to all her guests checking they were comfortable.

Breakfast was delicious with plenty of choice each morning, and my husband loved that he could get an afternoon coffee just outside the door when he felt like it.

On the morning we left the reception staff followed up the arrival of the car that we had organised for the beach segment of our holiday. This kind of initiative is one of the things that shows attention to detail.

The hotel is also convenient for shopping and sight-seeing, though you will inevitably get lost on a regular basis in Stone Town's intriguing laneways.

We would happily stay here again if we were ever in Zanzibar.

Room Tip: Ask for a lower floor if you really can't manage the stairs, but then the restaurant would be a...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michela M, Manager at Mashariki Palace Hotel, responded to this review, November 12, 2013
Dear Pauleen and family, I remember all of you with great pleasure and our interesting conversations. All the staff and I are very grateful to you for this review so much detailed and rewarding about our hotel , especially because is written by experienced travelers .........
I sincerely hope to welcome you again to Mashariki and I wish you all the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2013

We booked Mashariki Palace through Imagine Africa for 2 nights in the middle of our honeymoon. We wanted a characterful and convenient hotel from which to explore Stone Town. What we got was a stylish, calm oasis right in the heart of the town. Converted from a former palace, the hotel’s Arabic architecture is beautiful and the stunning roof terrace is an amazing place to watch the sun go down over the sea. Being on honeymoon they put us in a gorgeous room occupying the highest floor in the hotel and made us feel special with surprises throughout our stay. The hotel restaurant doesn’t do justice to its food – although there are lots of places to eat in Stone Town , the Italian/African rooftop restaurant at Mashariki seemed to be one of the best of all!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michela M, Manager at Mashariki Palace Hotel, responded to this review, November 12, 2013
Dear Katherine and Benjamin,
The best reward is definitely a comment like yours about our hotel, this is what encourages our whole team. Thank you for taking time to write. All staff of Mashariki and my self wish you again the best for your new life as a couple, hoping to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2013

We landed at Mashariki after 11 days on safari in Uganda and it was perfect. The staff is welcoming and helpful and our room was large, beautiful and comfortable. It was the little things: great sheets, plenty of electrical outlets, strong wifi. We only ate breakfast at the hotel, which was great and we loved the morning view over Stone Town. The staff was v. helpful in arranging reservations and transportation, even finding a neighborhood kid to escort us to a restaurant that was hard to find. Everything we did was walkable from the hotel, too.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michela M, Manager at Mashariki Palace Hotel, responded to this review, October 23, 2013
Dear Lizzy
Warm greetings from Mashariki Palace,
Your comments are greatly appreciated by my team and myself.
Thank you very much.
We hope that we get the opportunity to host you again in our Hotel.
Best regards
Michela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

We had a lovely stay at this hotel. Great location, good breakfast spread and the staff added lots of special little touches for our honeymoon - including free sparkling wine and some little gifts, left in our room. With great views, the balconies and the restaurant are great spots from which to observe the town from afar. Lack of elevators/ abundance of stairs will make this hotel unsuitable for certain guests however.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michela M, Manager at Mashariki Palace Hotel, responded to this review, October 8, 2013
Thank you very much for your kind review and thanks for choosing our hotel, we are always happy when our guests appreciate our efforts to make their stay pleasant and relaxing, and especially for taking the time to write it
All the staff and I wish you all the best hoping to host you again at Mashariki

Michela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mashariki Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mashariki Palace Hotel

Address: Nyumba Ya Moto Street | Cn. 293, Stone Town 3904, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Stone Town
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
#1 Luxury Hotel in Stone Town
#1 Romantic Hotel in Stone Town
#1 Business Hotel in Stone Town
#1 Spa Hotel in Stone Town
#1 Family Hotel in Stone Town
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Mashariki Palace Hotel 4*
Number of rooms: 18
Official Description (provided by the hotel):
Stone Town, Zanzibar: Exotic and mystical, evocative of the centuries of sultans, traders, adventurers and explorers who came to these magical isles of Zanzibar off the Swahili East African coast, leaving a cultural and architectural fusion which echoes its proud history of Persian, Arabian, Indian, Colonial and African influences.Stone Town is now home to the new MASHARIKI PALACE Hotel. This is the Eastern Palace on the islands, once the seat of the Omani empire spanning a thousand miles, created by the first sultan of Zanzibar almost 200 years ago. The domicile of the Sultan's religious councillor is now restored beyond its former magnificence.The MASHARIKI PALACE Hotel is a privileged residence for travellers choosing refined hospitality in a historical setting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Booking.com and Tingo so you can book your Mashariki Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mashariki Palace Hotel Zanzibar/Stone Town

Owners: What's your side of the story?

If you own or manage Mashariki Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.