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“Very pleasant stay in Stone Town” 4 of 5 stars
Review of Mashariki Palace Hotel

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Mashariki Palace Hotel
4.0 of 5 Hotel   |   Nyumba ya Moto St., P.O. Box 3904 | Cn. 293, Stone Town, Zanzibar City, Tanzania   |  
Hotel amenities
Ranked #2 of 33 Hotels in Stone Town
Zürich, Zurich, Switzerland
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very pleasant stay in Stone Town”
4 of 5 stars Reviewed July 11, 2013 via mobile

Good location, very interesting building, rooms furnished and decorated with great taste. Impressive carved-wood doors for all rooms. The best: the roof terrace from where to watch the full-glory sunsets while sipping an excellent mojito and nibbling on freshly fried chips. The hotel and Stone Town highly recommeneded. Prices not cheap... No elevator (4 floors).

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 reviews from our community

Traveler rating
    228
    41
    3
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    3
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37
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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  • English first
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English first
Sydney, Australia
1 review
5 of 5 stars Reviewed July 10, 2013

I had the most wonderful stay in this lovely hotel.I had arrived a little exhausted after a time travelling.The staff was very helpful and welcoming.The hotel has the most beautiful and serene architecture,and our room was a delight with the high ceilings and so big-I really felt like I was in a special place.The roof top restaurant had a lovely view of the sunset and the food was so fresh.I was a little ill when I arrived and I was so grateful for the genuine concern showed by everyone.I highly recommend a stay.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tunis, Tunisia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 4, 2013

This old palace is really fabulous, and the location, one minute walks to the sea side is appreciable.
the restaurant is nice, great food, very beautiful view; the management and the team are very kind, and helpful
I don't know if it would change the spirit of the hotel, and if it is possible, but, for my next stay in the M.P.H , my wife would appreciate to find a lift and me a swimming pool.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lulumashariki, Manager at Mashariki Palace Hotel, responded to this review, July 8, 2013
Dear Abdelmalek,
Thank you for taking the time to review Mashariki Palace Hotel!
All the staff remembers with great pleasure you and your great kindness and cordiality.
When our guests stop for a long time, like you did, they become part of our family and it's always a bit sad to let them go!
We hope to see you soon in Stonetown and all the staff hopes to be able to offer an even better service and, of course, a beautiful suite on the ground floor!
Warm Regards
Luciana Cioffi
Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed July 1, 2013 via mobile

The Mashariki Palace is a strange combination of well-designed luxury and spotty service. My husband and I stayed for two nights in June 2013.

The good points:
- architecture of the hotel is just beautiful - gorgeous white washed walls, and high ceilings
- beautiful views: room 42 was wonderful, right at the top of the building with sea views
- Bernard in the restaurant was friendly, upbeat and welcoming
- pleasant welcome drink and cold towel on arrival
- very close to all the shops, attractions, and waterfront.
- the owner and his wife are both charming, and clearly working hard to get the hotel to live up to its 4/5 star promise.
- pleasant cleaning and grounds staff - always smiling and happy: a contrast to the somewhat tentative receptionists.

The disappointments:
- dinner was not great, and expensive even by Stone Town standards at $40 for three courses. The amuse bouches (tomato with olive oil and garlic on crostini, and focaccia) were very good, but the rest of the food was mediocre (crab ravioli, for example, were gritty).
- breakfast was okay, but the scrambled eggs and Spanish omelette were underseasoned. This would have been fine, but - given the humid climate - the salt grinders on the tables don't work. As another reviewer suggested, mushrooms appeared to be tinned. However, the travesty came on the second morning - the "cheese selection with tomato jam and mango chutney" came as three small wedges of cheap cheddar and nothing else (except the toast I ordered in addition). We eventually tracked down some mango chutney, but one type of cheese is hardly "a selection" as the menu boasted.
- receptionists were often unable to communicate in English, which was a shame, as this probably had a lot to do with them coming across as unhelpful. We asked for fabric shops, and were told there were a few around Stone Town, but no specific details, and neither receptionist understood the word "antiques" which was a shame, as some guidance on the best antiques shops would have been nice.
- toiletries were fine (Frangi), except for the shower gel, which refused to come out of the metal container on the wall... Great for saving the environment, and reducing the hotel's costs, but the container needs to work better, or perhaps just needed refilling. I ended up using shampoo as shower gel, which rather defeats the object of reducing plastic bottles.
- wifi: the website implies that the free wifi, like the anti-panic door lock and laptop safe, is in the room. It's not: the garden, restaurant, and reception have wifi, which is somewhat patchy, but free.

This hotel was just about fine for our two night stay - if it had been longer, we would have moved elsewhere in Stone Town (e.g. we had an exceptionally good meal at Emerson Spice). This just wasn't the luxurious palace atmosphere we'd anticipated. What a shame. This place could be so special.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lulumashariki, Manager at Mashariki Palace Hotel, responded to this review, July 11, 2013
Dear valuable guest,
thank you very much for taking the time to review our hotel, all the staff remembers you as the couple polite and smiling of the room 42 and with great regret we discover only now your fierce disappointment.
First of all we apologize for the inconvenience happened at breakfast (regularly serve different kinds of cheese) supplies from Europe, unfortunately, sometimes are delayed and it is a shame that you have not expressed your disappointment because the chefs have found an alternative to satisfy you !
Apologies also if the reception did not meet your requests on shopping, we deliver to all our guests a list of the most interesting shops and a map but for fabric stores is very difficult to recommend one because Stone Town is full of every corner as is full of Curio Shop.
Regarding the soap will replace it without hesitation with a type less liquid.
Our staff is a big family that works with great passion and dedication with more heart and smile and ,of course, all the receptionists speak English... ..... not being able to express all this was the only real shame .
Best Regards
Luciana Cioffi
Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 25, 2013

Unimpressive exterior, but palatial rooms and interior, very helpful staff, great views and good food from the rooftop restaurant. Close to the action, but hard to avoid the noise from the Mosque and school next door. Great atmosphere ! Beautifully restored, and a work in progress

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 21, 2013

I recently stayed at the Mashariki Palace and it was simply outstanding. From the moment we arrived and were greeted with cool towels and juice to refresh. Sebastian, one of the front office managers, was wonderful! He gave us a tour of the facilities, stopping to explain history of the structure and the island. The Palace is BEAUTIFUL, with over 20ft ceilings and exposed beams that add to the beauty. The Palace is next to a mosque and school so it can be loud during early morning call to prayer and children going to school. However that kind of adds to the charm of the setting. The prefixed dinner is delicious but at $40 its a bit overpriced. I would definitely come back here with my husband for a nice romantic weekend!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lulumashariki, Manager at Mashariki Palace Hotel, responded to this review, June 22, 2013
......Fabulous is your review and fabulous is the way feels the whole staff of Mashariki when our guests are so enthusiastic and happy like you!
Thank you very much!
Warm Regards
Luciana Cioffi
Hospitality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 19, 2013

I spent 2 nights at this magnificent boutique hotel,the style is really tangible in every detail.
My room was a mix of minimalism and sophistication and friendliness of the staff makes it special.
I dined on the terrace overlooking the ocean and food was delicious and service absolutely perfect!
Well deserved 5 stars,I would add one more star to the enchanting Italian manager!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Mashariki Palace Hotel

Address: Nyumba ya Moto St., P.O. Box 3904 | Cn. 293, Stone Town, Zanzibar City, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#1 Spa Hotel in Stone Town
#1 Luxury Hotel in Stone Town
#1 Family Hotel in Stone Town
#2 Romantic Hotel in Stone Town
#3 Business Hotel in Stone Town
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mashariki Palace Hotel 4*
Number of rooms: 18
Official Description (provided by the hotel):
Stone Town, Zanzibar, exotic, magic and still evokes its incredible past of sultans, missionaries, traders, adventurers and explorers. These magical islands off the Swahili East African Coast have been a real magnet since time immemorial and all those who passed by left their marks. Stone Town, on the Unguja Island, for a certain period of time was even the capital of the Omani Empire. Everywhere you can still see and feel the cultural and architectural fusions echoing Persian, Arabian, Indian, Colonial and African influences. Stone Town today is home to the "new" Mashariki Palace Hotel. Mashariki, which means "east" in Kiswahili, according to the old documents seems to derive its name from its position, in fact of all the sultan's palaces it was the one located more to the east (the Sultan residence was in the near-by palace known as Beit-al-Sahel). Constructed by the first sultan of Zanzibar approximately 200 years ago, Mashariki Palace served as the residence of the Imam, the Sultan's first religious counselor. The building hosting the boutique hotel has now been carefully restored as per the original plan in order to reflect the antique glory and magnificence.The Mashariki Palace Hotel is a privileged residence for those travelers favoring refined hospitality in a charming setting. When you wander through the ancient corridors, your thoughts naturally drift to the past splendors of a lost era and to the secret memories of a bygone time ... all jealously preserved by its thick walls. Relaxing on the spacious terrace while overlooking the tropical seafront gardens, the sparkling blue waters of the Indian Ocean, and the Old Town; mosques, churches, temples, palaces and simple homes all around you. You cannot help wondering about the many generations of sailors who have come and gone with the Kusi and the Kaskazi; the monsoon winds allowing all journeys across the ocean. As the sound of the muezzin calling to prayer mingles with the laughter of children at play, and as the red sun sets over the sea while the starry African night advances, the live pulse of this vibrant town becomes so strong that past and present become but one. The legend of One Thousand and One nights - is alive in Mashariki Palace Hotel, Zanzibar ... more   less 
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Also Known As:
Mashariki Palace Hotel Zanzibar Island/Stone Town

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