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“Gorgeous, clean, quiet, perfect!” 5 of 5 stars
Review of Mashariki Palace Hotel

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Mashariki Palace Hotel
4.0 of 5 Hotel   |   Nyumba Ya Moto Street | Cn. 293, Stone Town 3904, Tanzania   |  
Hotel amenities
Ranked #2 of 30 hotels in Stone Town
Portland, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Gorgeous, clean, quiet, perfect!”
5 of 5 stars Reviewed April 28, 2013

This is one of the most tastefully beautiful hotels I've ever seen. Set in the heart of historic Stone Town, this building has been completely renovated with grace and modern Italian style while still being true to the Arab and African influences that make Zanzibar such a fascinating place. Amazing. Rashana and Renaulto, the Italian couple who manage the hotel, are always present, always have a recommendation for a restaurant or outing, and are attentive to the smallest details. We arrived in the middle of the night to find a warm welcome from the front desk attendant and a welcome fruit plate waiting for us in our room. The staff are courteous, helpful and kind, even helping to make arrangements for travel to other hotels. There can't be many places to better enjoy breakfast or a cocktail while enjoying watching ships sail in and out of port and the sunrise or set over the Indian Ocean than the romantic rooftop restaurant. The dinner menu didn't seem to take true advantage of the local culinary abundance, but the dishes they make are good, and there are plenty of other options within an easy walk of the hotel.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renato r, Manager at Mashariki Palace Hotel, responded to this review, May 19, 2013
Google Translation
From Zanzibar to Oregon....ciaooooo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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211 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2013

Wow, this hotel is one of the best hotels ever seen in my entire life of travelling. My wife and I stayed couple of days. It was like a palace: vast, light and airy, and furnished with impeccable taste. Renato the general manager was helpful, friendly and made the difference. We had a huge room with a fantastic sea view and the breakfast on the terrace overlooking stone town. I cannot recommend this hotel enough. Stunning.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renato r, Manager at Mashariki Palace Hotel, responded to this review, May 19, 2013
thanks a lot for your comment from the staff of Mashariki Palace ! we miss you!
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Kigali, Kigali, Rwanda
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2013

We spent only one night at Mashakiri, on the way to Coastal resorts. If we went back we would definitely send more night. Rooms and common spaces with a 'soul', each space is individually designed and has a mixture of Italian and middle-eastern touch that makes it unique. The Italian management is always present and extremely helpful. Unfortunately we had a delicate health emergency and the managers made themselves available both in the late evening and the following day to find an appropriate referral health centre. They were genuinly worried for us and that made us feel in good hands through our stay. Breakfast is delicious, on top of the terrace with a wonderful view of the sea and the Clock tower. The Italian/Tuscan touch in the cuisine (Olive oil, handmade focaccia, etc) is top quality. Thanks again to the management for their helpfulnees and for looking after us in a very delicate moment. We will definitely come back!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lulumashariki, Manager at Mashariki Palace Hotel, responded to this review, April 23, 2013
Dear Elisa,

Thank you very much for the kind words and for all the compliments that we always accept with gratitude and emotion!

What gives us more satisfaction is knowing that our guests are well,to relax and ,most importantly,that their stay at Mashariki can be a bit special.

I and all the staff we sincerely hope you return soon and you can enjoy complete peace of mind on your next vacation!

Good luck for everything and a big hug to all four!

Luciana Cioffi
Hospitality Manager
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Paris, France
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2013

Beautiful place and welcoming memorable.
This is one of the few hotels we stayed where kindness,class and attention to detail are a set harmonious and pleasant.
The rooms are very nice and spacious( stayed in # 15) and the staff is incredibly attentive and discrete.
We dined by candlelights on the silent and romantic terrace,food was delicious.
Everything was perfect,the scent of jasmine in the rooms,the smile of every member of staff we met,fresh fruit upon our arrival.....Merci for the unforgettable stay!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lulumashariki, Manager at Mashariki Palace Hotel, responded to this review, April 18, 2013
Dear Barbara,
Warm greetings from Mashariki Palace,
Such kind words of admiration are greatly appreciated by my team and myself.
Asante Sana!
We do hope that we get the opportunity to host you again on your next visit to Zanzibar.

A Bientot!

Luciana Cioffi
Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sun Valley, Idaho
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

From the moment we walked in the front doors, until we departed, 3 days later, every detail was perfect. The entire staff were extremely friendly and accommodating, our rooms (3) were all different and beautiful, with everything provided. We had amazing meals and they catered to our dietary preferences. The location worked very well for access to anywhere in Stone Town. The architecture is truly beautiful and the history of the hotel, as was explained by Farooq, manager, during our guided tour, helped us to appreciate it even more. We couldn't have been happier as we began a 2 week odyssey in Tanzania. Our dates were March 21-24, 2013.

Room Tip: All rooms are different, so suggest your preferences. Perhaps request to face the ocean.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lulumashariki, Manager at Mashariki Palace Hotel, responded to this review, April 11, 2013
Dear Karen,
thank you so much for taking a review so rewarding.
We remembar very well you and your wonderful family!
Farooq and the entire staff of Mashariki send their warm gratitude to all of you and their appreciation for your kind words.
I hope we will again the pleasure of welcoming families smiling and enthusiastic as yours!
Sincerely

Luciana Cioffi
Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed for two nights at Mashariki at the end of March. The pictures online are spot on in depicting the understated elegance and timeless grace of this property. The Arab-influenced architecture is unique and makes for a truly one of a kind hotel stay.

I debated between staying at Mashariki and Emerson, especially as Emerson is more affordable (and also highly rated on TripAdvisor). I'm quite happy we decided to stay at Mashariki. We did have dinner at Emerson one evening, which I would very highly recommend, and looked around in many rooms. While Emerson is also beautiful, I think Mashariki's beauty translates into a more comfortable stay. Emerson is graced with a beautiful internal wooden staircase that creaks at every step; colors and hues of Zanzibar abound at every turn. By contrast, Mashariki's levels are interlocked with MC Escher-like maze of staircases, all made of the same beautiful white-washed concrete. You will never stay in another place like Mashariki.

The food on the rooftop restaurant is delicious. The food is more simply prepared than at Emerson's. Both are truly worthwhile.

The location of the hotel can't be beat. It is across the street from the nightly Forodhani Gardens outdoor market. Mashariki is an excellent point from which to explore the seemingly endless narrow alleyways of Stone Town.

We booked a Darajani room, but were upgraded to a Forodhani room (# 17). The room had immensely high ceilings, and loads of architectural details that one hopes to incorporate into one's own home. The staff also did a nice job of making sure the room was chilled each time we entered, which was a small, but unforgettable, luxury.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lulumashariki, Manager at Mashariki Palace Hotel, responded to this review, April 11, 2013
Dear guest,

we can only be happy that you have chosen for your stay Mashariki Palace Hotel!

All the staff is grateful for the praise and hopes to make an even better service in the future.

By myself and my team an affectionate greeting!

Luciana Cioffi
Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 3, 2013

This hotel is a true gem, and I highly recommend staying here. I have rarely encountered staff as helpful and gracious as those at the Mashariki.

Location:
Several reviewers commented (and some complained) that the hotel is a few hundred meters up an alley. This is true, but keep in mind that in Stone Town, everything is a few hundred meters up an alley. Fortunately, the Mashariki is not up a random, dark, dangerous alley. In fact, it's only a five minute walk from the ferry station and a pleasant stroll from most of Stone Town's major attractions. I liked it.

Rooms:
Lovely. Absolutely lovely. I was upgraded to one of the larger rooms, and it was fantastic. The rooms are thoughtfully decorated in such a way that it feels special, not commercial. The shower, with an arched entryway, was charming. The bed was very, very firm (which is different from being hard, if that makes sense), and although I prefer something softer, I still had a great night's sleep. The mosquito netting is classy and was not torn. Also, the air conditioner worked very well, which was welcomed given the hot weather outside. The room was very, very clean.

Service:
The Mashariki has some of the best hotel service I've experienced. When I arrived at the hotel 5.5 hours late due to a troubling ferry experience (watch out for Azam ferries!), I was frustrated, hot, and expecting the staff, who kindly accommodated my request for a very early check in, to be annoyed that I hadn't shown up on time. Instead, Luciana, one of the owners, was incredibly gracious and expressed nothing but sympathy over my experience. She and Sebastian (who I believe is the manager) continued to be wonderful hosts during our stay. They were attentive but not intrusive and always concerned with how we were doing.

This level of service filtered down to all levels of the staff. One evening, my friend and I showed up late to the restaurant for an after dinner drink. Instead of acting annoyed, the waitstaff was attentive and kind. I had the impression we could have stayed until 2 am without the slightest irritation on their part. That kind of service is unique.

Food:
Wow. Yum. I especially recommend the ice cream with fruit.

I am considering returning to Zanzibar in July and wouldn't consider booking elsewhere. This is a fantastic hotel, and you will be happy with your stay here.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lulumashariki, Manager at Mashariki Palace Hotel, responded to this review, April 4, 2013
Dear valuable guest,
thank you very much for taking the time to write your amazing review here.
It is really nice to see that you had a great time during your recent stay with us!
We look forward to having you again as a guest at Mashariki,in July and whenever you want!
Warm regards

Luciana Cioffi
Hospitality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mashariki Palace Hotel

Address: Nyumba Ya Moto Street | Cn. 293, Stone Town 3904, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Stone Town
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
#1 Family Hotel in Stone Town
#1 Luxury Hotel in Stone Town
#1 Romantic Hotel in Stone Town
#1 Spa Hotel in Stone Town
#2 Business Hotel in Stone Town
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Mashariki Palace Hotel 4*
Official Description (provided by the hotel):
Stone Town, Zanzibar: Exotic and mystical, evocative of the centuries of sultans, traders, adventurers and explorers who came to these magical isles of Zanzibar off the Swahili East African coast, leaving a cultural and architectural fusion which echoes its proud history of Persian, Arabian, Indian, Colonial and African influences.Stone Town is now home to the new MASHARIKI PALACE Hotel. This is the Eastern Palace on the islands, once the seat of the Omani empire spanning a thousand miles, created by the first sultan of Zanzibar almost 200 years ago. The domicile of the Sultan's religious councillor is now restored beyond its former magnificence.The MASHARIKI PALACE Hotel is a privileged residence for travellers choosing refined hospitality in a historical setting. ... more   less 
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Also Known As:
Mashariki Palace Hotel Zanzibar/Stone Town

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