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“Central location, nice local style & very clean” 5 of 5 stars
Review of Zanzibar Grand Palace Hotel

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Zanzibar Grand Palace Hotel
4.0 of 5 Hotel   |   Malindi | PO Box 271, Stone Town, Tanzania   |  
Hotel amenities
Ranked #20 of 30 hotels in Stone Town
London
Top Contributor
154 reviews 154 reviews
76 hotel reviews
Reviews in 92 cities Reviews in 92 cities
66 helpful votes 66 helpful votes
“Central location, nice local style & very clean”
5 of 5 stars Reviewed November 8, 2012

This hotel isn't in a touristic area in Stonetown but a 10 min walk to the main "tourist" street with all the souvenir shops, restaurants and other hotels. It's in a parrallel street to the main street so very quiet. There are guards in front of the hotel, 1 during the day and about 3 at night. we felt safe though and also walked back from the central area after dark. it's also one street away from the water where everyone walks. The night food market is a 5 min walk.
The hotel is in an elegant almost Arabic style I would say, the room quite big with a tile floor and A/C, comfortable beds and pillows, flat screen TV and a very clean and modern bathroom and shower as well. The wireless internet also works fine in the rooms.
Breakfast is on the roof terrace and one can select from quite a big menu, like pancakes, bread, different styles of egg and sausages, fruit, fruit juice, coffee, tea, danish pastries.
If you want to drink though, they don't sell alcohol. One can eat in the restaurant but we never did.
The reception ordered us a taxi to the airport and charged the same price as a travel agent down the road. So it wasn't more expensive. The staff were also very nice ad helpful.
it was a small little hotel and I would recommend it.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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47 people have reviewed this hotel

Traveler rating
    14
    22
    8
    2
    1
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7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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English first
Belvidere
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2012

The hotel is within walking distance of most of the sightseeing stops along with the market. Rooms were very spacious and clean! Doors do not lock from the inside so staff can enter at any time which a maid did do. Only ate there once on the roof and what a view!! I did not care for their 'taxi driver'. Difficulty speaking any english, hard of hearing and I was told he was a tour guide. However, all he did was take me to places one day where I had to pay someone to give me a tour and then pay him a large amount of money as well. I didn't care for this at all. At one point he even tried to hold my hand like the locals do.

Room Tip: Stayed on the top floor however, the elevator was not working so there was a lot of stairclimbing in...
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  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Colorado, USA
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 22, 2012

Rooms are adequate, but not roomy. A/C failed in our room, but we were quickly moved to another. The hotel is located just close enough to the Stone Town sights and restaurants. Front desk staff is helpful, but did not have the local knowledge or expertise we've come to expect at good hotels. For example, they had no idea about two fairly well known (at least on Trip Advisor) Stone Town restaurants: Lazuli and Emerson Spice Hotel Cafe. Probably just not a priority. Also, several times they had trouble making change in Shillings for our payments... digging into their personal purses or sending a "runner" to get change. The management solution to that is too simple and obvious to even state! Otherwise, the breakfast quality and service at the rooftop cafe was excellent... albeit a few floors of stairs are involved since the elevator is "out of service". Housekeeping and bell staff were excellent.

Room Tip: Check the A/C right away before unpacking.
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bern
Top Contributor
50 reviews 50 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed August 9, 2012

! From the minute my husband and I entered this hotel, things went south. The lift was under repair and they were painting so negotiating the hallways with our bags was not easy!  It was evident the air conditioning in our room was not working and the safe door was hanging at an angle! We requested a room change which could only be done after an extra room was serviced! Once we had resettled, we discovered the bed was a Queen with 2 single mattresses on it, ie a bit of a leap from bed frame to mattress !   Only one bedside lamp and bedside table!  They had given us one single duvet between us! No hot water the entire stay of 3 nights! The stopper  in the bathroom basin blocked shut and nobody answered our maintenance call! Both  remotes, air conditioner and TV had flat batteries!
Sick of going up and down the stairs to complain I tried to get some sort of compensation at the end of our stay!  Not a step In our direction, even the credit card machine went on strike and then we were given a bad exchange rate on our dollars!  All this for $143 per night,  Never again!!! This is not to be confused with the Zanzibar Palace Hotel...this is the GRAND Palace

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Soest, The Netherlands
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 15, 2012

I can write quit a big review about my three nights in this hotel.
A great rooftop restaurant with nice stone town view
The rooms are perfect in space and luxury.
The staff is excellent trained, the breakfest is great.
The only down is they dont sell alcohol. But easy to solve: 50metres away is mercury restaurant.
Will go back there any day!

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 13, 2012

I was here on a business trip and the hotel was selected by the client. Its in a reasonably convenient location and the rooms are well equipped and comfortable. The wifi works well if you are in a corner room on the first floor. I stayed in room 106. The staff are very friendly and go out of their way to be helpful. The cleanliness of the hotel is remarkable. While I enjoyed the breakfast that had everything you could want including fresh fruit - the room service was disappointing. I would not eat here - but instead go into town where there are plenty of restaurants with good fresh fish and other items at reasonable prices. If you take the ferry from the mainland this hotel is within short walking distance. So in summary a very good stay and suited for business as this is far from "tourist" attractions in town ad restaurants,

Room Tip: Rooms on the corner have higher speed wifi (106,107 etc)
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bukavu, Democratic Republic of the Congo
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 12, 2012

I went to Zanzibar on May 2011. I got the information about this hotel from my friend who was really satisfied with the service while she was there.
When I was arrived in the airport, the hotel driver was already there to pick me up and took me to the hotel. It was not check in time yet, but they allowed me to enter my room. The staffs were so friendly. Even when I tried to give them the tips, they refused politely and said, "No, mam. It's my job. You don't have to pay more for something that I should do"..The first time happened in Africa, the staffs refused the tips.
The room was very clean, the breakfast was nice and the restaurant has a great view to the sea. It's also very close to interesting places such as Mercury restaurant, the pallace, forodhani garden, etc.
With only 65 USD / nights, this hotel was very good.

  • Stayed May 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zanzibar Grand Palace Hotel

Address: Malindi | PO Box 271, Stone Town, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Stone Town
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#10 Luxury Hotel in Stone Town
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Zanzibar Grand Palace Hotel 4*
Official Description (provided by the hotel):
Zanzibar Grand Palace is where exceptional standards of luxury fuse with vintage traditional interior design and traditional hospitality and values. The rooms are decorated to ensure a traditional picturesque and soothing environment and are furnished with amenities to meet all your needs. Located in Stone Town, Zanzibar Grand Palace is strategically located nearby both the beach, the historic centre of Stone Town and the Darajani Market. We are located in the centre of Stone Town with all main tourist attractions within walking distance from the hotel, as well as numerous shops, restaurants and nightspots. ... more   less 
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Also Known As:
Zanzibar Grand Palace Hotel Stone Town

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