! From the minute my husband and I entered this hotel, things went south. The lift was under repair and they were painting so negotiating the hallways with our bags was not easy! It was evident the air conditioning in our room was not working and the safe door was hanging at an angle! We requested a room change which could only be done after an extra room was serviced! Once we had resettled, we discovered the bed was a Queen with 2 single mattresses on it, ie a bit of a leap from bed frame to mattress ! Only one bedside lamp and bedside table! They had given us one single duvet between us! No hot water the entire stay of 3 nights! The stopper in the bathroom basin blocked shut and nobody answered our maintenance call! Both remotes, air conditioner and TV had flat batteries!
Sick of going up and down the stairs to complain I tried to get some sort of compensation at the end of our stay! Not a step In our direction, even the credit card machine went on strike and then we were given a bad exchange rate on our dollars! All this for $143 per night, Never again!!! This is not to be confused with the Zanzibar Palace Hotel...this is the GRAND Palace
- Also Known As:
- Zanzibar Grand Palace Hotel Stone Town
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