When you read the hotel's website description of itself, you'd be bowled over by the pictures and the over-the-top description. The reality is vastly different. We stayed there for 3 nights pre-paid in July 2013. While the room was large with 10 foot ceilings and a good view of the bay, the service was non-responsive, the staff ill-trained and the overall feel of the hotel was not "elegant".
From missing coffee/tea fixings in the room, to unstocked bathroom soap, to a 10 year old TV with fuzzy reception, our entire stay was marked by complaint after complaint to the front desk, only some of which were addressed. The food was not particularly creative; it was OK, and the service was slow. The breakfasts were underwhelming. The staff were generally friendly but they had not been trained properly. I wouldn't recommend this hotel until it has a change of management that understands how to operate an "elegant boutique hotel" as it styles itself.
- Also Known As:
- The Seyyida Hotel Stone Town
- The Seyyida Hotel And Spa
- The Seyyida Hotel
- The Seyyida Hotel & Spa Zanzibar/Stone Town
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